GetFeedback

GetFeedback vs. Starred for surveys

Looking for an alternative to GetFeedback?

A tool like GetFeedback prioritizes style over substance. With Starred you’ve got both. Here’s why.

1. “How much of this survey is left?”

Avoid the ‘black box’ feeling of GetFeedback’s never-ending surveys. Starred’s surveys are easy to build, look great and keep the experience easy and rewarding for your respondent.

  • Starred surveys are fully customisable, short and effective.
  • Optimized for all devices.
  • Long, boring surveys are dead. Make the experience personal with Starred. Let’s bring feedback back to a human scale.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

2. If you need to analyze your feedback data…

Starred dashboards and reporting gives you real, actionable insights. With GetFeedback you’ve basically only got an export of your results.

Starred is where opinion becomes data.

  • NPS means analyze, segment and compare your feedback insights.
  • Understand satisfaction across your organisation: per location or brand, by manager or team member.
  • Action your insights based on priority: which improvements will have the highest impact? GetFeedback won’t tell you that.

3. Integrate feedback into all your tools, not just one CRM.

Don’t limit the power of your feedback data. With Starred’s extensive API we’ve got you covered: integrate automated feedback processes into your helpdesk software, data warehouses, social channels, Slack and more.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

GetFeedback

GetFeedback vs. Starred for surveys

Looking for an alternative to GetFeedback?

A tool like GetFeedback prioritizes style over substance. With Starred you’ve got both. Here’s why.

1. “How much of this survey is left?”

Avoid the ‘black box’ feeling of GetFeedback’s never-ending surveys. Starred’s surveys are easy to build, look great and keep the experience easy and rewarding for your respondent.

  • Starred surveys are fully customisable, short and effective.
  • Optimized for all devices.
  • Long, boring surveys are dead. Make the experience personal with Starred. Let’s bring feedback back to a human scale.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

2. If you need to analyze your feedback data…

Starred dashboards and reporting gives you real, actionable insights. With GetFeedback you’ve basically only got an export of your results.

Starred is where opinion becomes data.

  • NPS means analyze, segment and compare your feedback insights.
  • Understand satisfaction across your organisation: per location or brand, by manager or team member.
  • Action your insights based on priority: which improvements will have the highest impact? GetFeedback won’t tell you that.

3. Integrate feedback into all your tools, not just one CRM.

Don’t limit the power of your feedback data. With Starred’s extensive API we’ve got you covered: integrate automated feedback processes into your helpdesk software, data warehouses, social channels, Slack and more.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

SurveyMonkey

SurveyMonkey vs. Starred for surveys

Looking for an alternative to SurveyMonkey?

A cheap tool like SurveyMonkey prioritizes style over substance. With Starred you’ve got both. Here’s why.

1. “How much of this survey is left?”

Avoid the ‘black box’ feeling of SurveyMonkey’s never-ending surveys. Starred’s surveys are easy to build, look great and keep the experience easy and rewarding for your respondent.

  • Starred surveys are fully customisable, short and effective.
  • Optimized for all devices.
  • Long, boring surveys are dead. Make the experience personal with Starred. Let’s bring feedback back to a human scale.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

2. If you need to analyze your feedback data…

Starred dashboards and reporting gives you real, actionable insights. With SurveyMonkey you’ve basically only got an export of your results.

Starred is where opinion becomes data.

  • NPS means Analyze, segment and compare your feedback insights.
  • Understand satisfaction across your organisation: per location or brand, by manager or team member.
  • Action your insights based on priority: which improvements will have the highest impact? SurveyMonkey won’t tell you that.

3. “Pay peanuts, expect monkeys”

Sending good-looking surveys is only one piece of the puzzle.

Starred gives you the whole picture:

  • Engaging surveys: customisable, branded, respondent-friendly
  • Actionable insights to grow your business
  • Integrations and automations to build feedback into your workflow

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

SurveyMonkey

SurveyMonkey vs. Starred for surveys

Looking for an alternative to SurveyMonkey?

A cheap tool like SurveyMonkey prioritizes style over substance. With Starred you’ve got both. Here’s why.

1. “How much of this survey is left?”

Avoid the ‘black box’ feeling of SurveyMonkey’s never-ending surveys. Starred’s surveys are easy to build, look great and keep the experience easy and rewarding for your respondent.

  • Starred surveys are fully customisable, short and effective.
  • Optimized for all devices.
  • Long, boring surveys are dead. Make the experience personal with Starred. Let’s bring feedback back to a human scale.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

2. If you need to analyze your feedback data…

Starred dashboards and reporting gives you real, actionable insights. With SurveyMonkey you’ve basically only got an export of your results.

Starred is where opinion becomes data.

  • NPS means Analyze, segment and compare your feedback insights.
  • Understand satisfaction across your organisation: per location or brand, by manager or team member.
  • Action your insights based on priority: which improvements will have the highest impact? SurveyMonkey won’t tell you that.

3. “Pay peanuts, expect monkeys”

Sending good-looking surveys is only one piece of the puzzle.

Starred gives you the whole picture:

  • Engaging surveys: customisable, branded, respondent-friendly
  • Actionable insights to grow your business
  • Integrations and automations to build feedback into your workflow

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Typeform NL

Typeform vs. Starred for surveys

Looking for an alternative to Typeform?

A cheap tool like Typeform prioritizes style over substance. With Starred you’ve got both. Here’s why.

1. “How much of this survey is left?”

Avoid the ‘black box’ feeling of Typeform’s never-ending surveys. Starred’s surveys are easy to build, look great and keep the experience easy and rewarding for your respondent.

  • Starred surveys are fully customisable, short and effective.
  • Optimized for all devices.
  • Long, boring surveys are dead. Make the experience personal with Starred. Let’s bring feedback back to a human scale.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

2. If you need to analyze your feedback data…

Starred dashboards and reporting gives you real, actionable insights. With Typeform you’ve basically only got an export of your results.

Starred is where opinion becomes data.

  • NPS means Analyze, segment and compare your feedback insights.
  • Understand satisfaction across your organisation: per location or brand, by manager or team member.
  • Action your insights based on priority: which improvements will have the highest impact? Typeform won’t tell you that.

3. An actual solution, not just a cheap tool.

Sending good-looking surveys is only one piece of the puzzle.

Starred gives you the whole picture:

  • Engaging surveys: customisable, branded, respondent-friendly
  • Actionable insights to grow your business
  • Integrations and automations to build feedback into your workflow

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Typeform

Typeform vs. Starred for surveys

Looking for an alternative to Typeform?

A cheap tool like Typeform prioritizes style over substance. With Starred you’ve got both. Here’s why.

1. “How much of this survey is left?”

Avoid the ‘black box’ feeling of Typeform’s never-ending surveys. Starred’s surveys are easy to build, look great and keep the experience easy and rewarding for your respondent.

  • Starred surveys are fully customisable, short and effective.
  • Optimized for all devices.
  • Long, boring surveys are dead. Make the experience personal with Starred. Let’s bring feedback back to a human scale.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

2. If you need to analyze your feedback data…

Starred dashboards and reporting gives you real, actionable insights. With Typeform you’ve basically only got an export of your results.

Starred is where opinion becomes data.

  • NPS means Analyze, segment and compare your feedback insights.
  • Understand satisfaction across your organisation: per location or brand, by manager or team member.
  • Action your insights based on priority: which improvements will have the highest impact? Typeform won’t tell you that.

3. An actual solution, not just a cheap tool.

Sending good-looking surveys is only one piece of the puzzle.

Starred gives you the whole picture:

  • Engaging surveys: customisable, branded, respondent-friendly
  • Actionable insights to grow your business
  • Integrations and automations to build feedback into your workflow

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

CustomerGauge

CustomerGauge vs. Starred for customer satisfaction feedback

Looking for an alternative to CustomerGauge?

Starred is much more respondent-friendly, and our solution puts you in the driver seat with customisability and enterprise-ready tooling. And all at a better price.

1. Take control of your feedback

With Starred you’re in the driver seat. Our intuitive and to-the-point reporting is built to take action: Follow up feedback immediately, and make strategic improvements based on impact/priority.

Segment, to your heart’s content.

Flexible filtering allows you to view, analyze and compare your results exactly how you need to.

Feedback is about follow-up. Make it a conversation.

Our Firefighting emails route negative feedback to the right person so you can fix issues immediately.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Pricing

Starred generates high value insights, without costing the world.

An enterprise-ready feedback solution. At a much better price.

  • Starred’s Holding Structures are designed to get you feedback throughout your Customer Journey. Multiple brands and locations? No problem. We’ll build you the right account structure so you can gain insights across your organisation.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

CustomerGauge

CustomerGauge vs. Starred for customer satisfaction feedback

Looking for an alternative to CustomerGauge?

Starred is much more respondent-friendly, and our solution puts you in the driver seat with customisability and enterprise-ready tooling. And all at a better price.

1. Take control of your feedback

With Starred you’re in the driver seat. Our intuitive and to-the-point reporting is built to take action: Follow up feedback immediately, and make strategic improvements based on impact/priority.

Segment, to your heart’s content.

Flexible filtering allows you to view, analyze and compare your results exactly how you need to.

Feedback is about follow-up. Make it a conversation.

Our Firefighting emails route negative feedback to the right person so you can fix issues immediately.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Pricing

Starred generates high value insights, without costing the world.

An enterprise-ready feedback solution. At a much better price.

  • Starred’s Holding Structures are designed to get you feedback throughout your Customer Journey. Multiple brands and locations? No problem. We’ll build you the right account structure so you can gain insights across your organisation.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Qualtrics

Qualtrics vs. Starred for customer satisfaction feedback

Looking for an alternative to Qualtrics?

Starred is much more respondent-friendly, and our solution puts you in the driver seat with customisability and enterprise-ready tooling. And all at a better price.

1. Take control of your feedback

With Starred you’re in the driver seat. Our intuitive and to-the-point reporting is built to take action: Follow up feedback immediately, and make strategic improvements based on impact/priority.

Segment, to your heart’s content.

Flexible filtering allows you to view, analyze and compare your results exactly how you need to.

Feedback is about follow-up. Make it a conversation.

Our Firefighting emails route negative feedback to the right person so you can fix issues immediately.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Pricing

Starred generates high value insights, without costing the world.

An enterprise-ready feedback solution. At a much better price.

  • Starred’s Holding Structures are designed to get you feedback throughout your Customer Journey. Multiple brands and locations? No problem. We’ll build you the right account structure so you can gain insights across your organisation.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Qualtrics

Qualtrics vs. Starred for customer satisfaction feedback

Looking for an alternative to Qualtrics?

Starred is much more respondent-friendly, and our solution puts you in the driver seat with customisability and enterprise-ready tooling. And all at a better price.

1. Take control of your feedback

With Starred you’re in the driver seat. Our intuitive and to-the-point reporting is built to take action: Follow up feedback immediately, and make strategic improvements based on impact/priority.

Segment, to your heart’s content.

Flexible filtering allows you to view, analyze and compare your results exactly how you need to.

Feedback is about follow-up. Make it a conversation.

Our Firefighting emails route negative feedback to the right person so you can fix issues immediately.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Pricing

Starred generates high value insights, without costing the world.

An enterprise-ready feedback solution. At a much better price.

  • Starred’s Holding Structures are designed to get you feedback throughout your Customer Journey. Multiple brands and locations? No problem. We’ll build you the right account structure so you can gain insights across your organisation.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Gainsight

Gainsight vs. Starred for customer satisfaction feedback

Looking for an alternative to Gainsight?

Starred is much more respondent-friendly, and our solution puts you in the driver seat with customisability and enterprise-ready tooling. And all at a better price.

1. Take control of your feedback

With Starred you’re in the driver seat. Our intuitive and to-the-point reporting is built to take action: Follow up feedback immediately, and make strategic improvements based on impact/priority.

Segment, to your heart’s content.

Flexible filtering allows you to view, analyze and compare your results exactly how you need to.

Feedback is about follow-up. Make it a conversation.

Our Firefighting emails route negative feedback to the right person so you can fix issues immediately.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Pricing

Starred generates high value insights, without costing the world.

An enterprise-ready feedback solution. At a much better price.

  • Starred’s Holding Structures are designed to get you feedback throughout your Customer Journey. Multiple brands and locations? No problem. We’ll build you the right account structure so you can gain insights across your organisation.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Gainsight

Gainsight vs. Starred for customer satisfaction feedback

Looking for an alternative to Gainsight?

Starred is much more respondent-friendly, and our solution puts you in the driver seat with customisability and enterprise-ready tooling. And all at a better price.

1. Take control of your feedback

With Starred you’re in the driver seat. Our intuitive and to-the-point reporting is built to take action: Follow up feedback immediately, and make strategic improvements based on impact/priority.

Segment, to your heart’s content.

Flexible filtering allows you to view, analyze and compare your results exactly how you need to.

Feedback is about follow-up. Make it a conversation.

Our Firefighting emails route negative feedback to the right person so you can fix issues immediately.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Pricing

Starred generates high value insights, without costing the world.

An enterprise-ready feedback solution. At a much better price.

  • Starred’s Holding Structures are designed to get you feedback throughout your Customer Journey. Multiple brands and locations? No problem. We’ll build you the right account structure so you can gain insights across your organisation.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Medallia

Medallia vs. Starred for customer satisfaction feedback

Looking for an alternative to Medallia?

Starred is much more respondent-friendly, and our solution puts you in the driver seat with customisability and enterprise-ready tooling. And all at a better price.

1. Take control of your feedback

With Starred you’re in the driver seat. Our intuitive and to-the-point reporting is built to take action: Follow up feedback immediately, and make strategic improvements based on impact/priority.

Segment, to your heart’s content.

Flexible filtering allows you to view, analyze and compare your results exactly how you need to.

Feedback is about follow-up. Make it a conversation.

Our Firefighting emails route negative feedback to the right person so you can fix issues immediately.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Pricing

Starred generates high value insights, without costing the world.

An enterprise-ready feedback solution. At a much better price.

  • Starred’s Holding Structures are designed to get you feedback throughout your Customer Journey. Multiple brands and locations? No problem. We’ll build you the right account structure so you can gain insights across your organisation.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Delighted

Delighted vs. Starred for Net Promoter score

Looking for an alternative to Delighted?

Feedback should #StartWithTheHuman.

Only asking if someone would recommend you (NPS) won’t help you improve loyalty. You need to know the reasons why.

1. The why

Net Promoter Score is a tool for business growth, as long as you know how to improve it. You need to know the ‘why’ behind your NPS. Delighted isn’t built for that. Starred is.

Don’t settle for an NPS only tool.

Measuring NPS is great for benchmarking.

But what do you do next?

Starred delivers actionable insights to boost your NPS.

Improving your NPS means higher satisfaction and therefore higher loyalty. Higher loyalty means revenue increase and churn decrease.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Opinion -> data

For you, feedback is a numbers game: turning opinion into data so you can improve what you do. Just don’t treat your customers like a number.

Starred feedback specifically targets individual experience

  • Automate and integrate customer data into your invitations and surveys
  • Ask the questions that matter about their experience
  • Map out Customer Experience (CX) and lifecycles.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level

Unlimited # users. Feedback is for sharing

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Delighted

Delighted vs. Starred for Net Promoter score

Looking for an alternative to Delighted?

Feedback should #StartWithTheHuman.

Only asking if someone would recommend you (NPS) won’t help you improve loyalty. You need to know the reasons why.

1. The why

Net Promoter Score is a tool for business growth, as long as you know how to improve it. You need to know the ‘why’ behind your NPS. Delighted isn’t built for that. Starred is.

Don’t settle for an NPS only tool.

Measuring NPS is great for benchmarking.

But what do you do next?

Starred delivers actionable insights to boost your NPS.

Improving your NPS means higher satisfaction and therefore higher loyalty. Higher loyalty means revenue increase and churn decrease.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Opinion -> data

For you, feedback is a numbers game: turning opinion into data so you can improve what you do. Just don’t treat your customers like a number.

Starred feedback specifically targets individual experience

  • Automate and integrate customer data into your invitations and surveys
  • Ask the questions that matter about their experience
  • Map out Customer Experience (CX) and lifecycles.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level

Unlimited # users. Feedback is for sharing

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

AskNicely nl

AskNicely vs. Starred for Net Promoter score

Looking for an alternative to AskNicely?

Feedback should #StartWithTheHuman.

Only asking if someone would recommend you (NPS) won’t help you improve loyalty. You need to know the reasons why.

1. The why

Net Promoter Score is a tool for business growth, as long as you know how to improve it. You need to know the ‘why’ behind your NPS. AskNicely isn’t built for that. Starred is.

Don’t settle for an NPS only tool.

Measuring NPS is great for benchmarking.

But what do you do next?

Starred delivers actionable insights to boost your NPS.

Improving your NPS means higher satisfaction and therefore higher loyalty. Higher loyalty means revenue increase and churn decrease.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Opinion -> data

For you, feedback is a numbers game: turning opinion into data so you can improve what you do. Just don’t treat your customers like a number.

Starred feedback specifically targets individual experience

  • Automate and integrate customer data into your invitations and surveys
  • Ask the questions that matter about their experience
  • Map out Customer Experience (CX) and lifecycles.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level

Unlimited # users. Feedback is for sharing

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Medallia

Medallia vs. Starred for customer satisfaction feedback

Looking for an alternative to Medallia?

Starred is much more respondent-friendly, and our solution puts you in the driver seat with customisability and enterprise-ready tooling. And all at a better price.

1. Take control of your feedback

With Starred you’re in the driver seat. Our intuitive and to-the-point reporting is built to take action: Follow up feedback immediately, and make strategic improvements based on impact/priority.

Segment, to your heart’s content.

Flexible filtering allows you to view, analyze and compare your results exactly how you need to.

Feedback is about follow-up. Make it a conversation.

Our Firefighting emails route negative feedback to the right person so you can fix issues immediately.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Pricing

Starred generates high value insights, without costing the world.

An enterprise-ready feedback solution. At a much better price.

  • Starred’s Holding Structures are designed to get you feedback throughout your Customer Journey. Multiple brands and locations? No problem. We’ll build you the right account structure so you can gain insights across your organisation.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

AskNicely

AskNicely vs. Starred for Net Promoter score

Looking for an alternative to AskNicely?

Feedback should #StartWithTheHuman.

Only asking if someone would recommend you (NPS) won’t help you improve loyalty. You need to know the reasons why.

1. The why

Net Promoter Score is a tool for business growth, as long as you know how to improve it. You need to know the ‘why’ behind your NPS. AskNicely isn’t built for that. Starred is.

Don’t settle for an NPS only tool.

Measuring NPS is great for benchmarking.

But what do you do next?

Starred delivers actionable insights to boost your NPS.

Improving your NPS means higher satisfaction and therefore higher loyalty. Higher loyalty means revenue increase and churn decrease.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Opinion -> data

For you, feedback is a numbers game: turning opinion into data so you can improve what you do. Just don’t treat your customers like a number.

Starred feedback specifically targets individual experience

  • Automate and integrate customer data into your invitations and surveys
  • Ask the questions that matter about their experience
  • Map out Customer Experience (CX) and lifecycles.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level

Unlimited # users. Feedback is for sharing

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

integrations-nl

Automatiseer en geef het zware werk uit handen

Bespaar tijd en richt je op de belangrijke zaken. Integreer Starred met je huidige workflow

Integraties

Starred biedt een tweerichtingsintegratie met verschillende CRM’s, ATS en helpdesk software systemen.

Gebruik geautomatiseerde feedback in de candidate journey.

  • Automatiseer het uitsturen van vragenlijsten richting hiring managers en sollicitanten met verschillende touchpoints tijdens het aanname proces.
  • De Candidate NPS is een mooi meetmiddel. Het geeft een inzicht in de kracht van je employer brand en wat je moet doen om die te verbeteren. Een hoge Candidate NPS helpt bovendien om het beste talent voor je organisatie te winnen

Hoe effectief is jouw customer support afdeling?

  • Stuur een vragenlijst uit wanneer een zendesk ticket wordt gesloten: Identificeer de sterke en zwakke punten in jouw support.
  • Dicht het feedback proces: onze zendesk intergratie stuurt de responses terug naar Zendesk.

Pas geautomatiseerde feedback toe in de gehele candidate journey

  • Automatisch kandidaten en hiring managers uitvragen op meerdere contactmomenten tijdens het sollicitatieproces.
  • De Candidate NPS is een mooi meetmiddel. Het geeft een inzicht in de kracht van je employer brand en wat je moet doen om die te verbeteren. Een hoge Candidate NPS helpt bovendien om het beste talent voor je organisatie te winnen

Een tweerichtingsintegratie met ‘s werelds meest gebruikte CRM.

  • Activeer automatisch vragenlijsten vanuit jouw CRM.
  • Stuur beantwoorde vragenlijsten direct terug naar jouw contacten of cases.
  • Automatiseer het gehele feedbackproces zonder weg te hoeven uit jouw CRM omgeving.

Breng feedback tot leven binnen jouw organisatie .

  • Blijf up-to-date: Voer automatisch Starred feedback terug in Slack.
  • Nodig jouw collega’s uit om feedback te geven vanuit Slack.

WhatsApp is een belangrijke kanaal voor customer engagement.

  • Nodig respondenten uit voor Starred vragenlijsten.

Deze integratie wordt uitgevoerd door een derde partij.

Bouw je eigen automatiseringen en integraties.

  • Starred API is geintergreerd met Zapier, wat jou vrijheid en flexibility geeft voor maatwerk.
  • Zapier biedt integratie toegang tot meer dan 1000 apps: stuur jouw feedbackgegevens naar honderden applicaties.

Voor deze integratie is een account van derden vereist.

Sommige van onze klanten gebruiken Starred intergraties:

Gebouwd om op te schalen

Maak gebruik van de volledige kracht van feedback door Starred naadloos met jouw systeem te laten integreren. Maak gebruik van onze uitgebreide API om Starred te integreren met elke software in binnen jouw organisatie.

Zie jouw eigen API documentatie

Vind je niet de juste intergratie waar je naar op zoek bent?

We ontwikkelen elke dag nieuwe intergraties. Neem contact met ons op voor meer info .



Get started!

No commitments

You pick a time

30-day trial after

Get a demo

Integrations

Let automation do the heavy lifting

Save time by automating and integrating Starred into your existing workflow.

Integrations

Starred offers end-to-end and two-way integrations with several of the most popular CRMs, ATS and Helpdesk software systems.

Build automated feedback into your candidate journey

  • Automatically survey candidates & hiring managers at multiple touchpoints during the application process
  • Candidate NPS is a valuable metric: validate and improve your employer brand, attract high quality candidates.

How effective is your customer support?

  • Survey customers when a Zendesk ticket is closed: identify strengths and weaknesses in your support.
  • Close the feedback loop: our Zendesk integration also pushes survey responses back to Zendesk.

Build automated feedback into your candidate journey

  • Automatically survey candidates & hiring managers at multiple touchpoints during the application process
  • Candidate NPS is a valuable metric: validate and improve your employer brand, attract high quality candidates.

A two-way integration with the world’s most-used CRM.

  • Automatically trigger surveys from within your CRM.
  • Push survey responses back to your contacts or Cases.
  • Automate the whole feedback loop without ever having to leave your CRM environment.

Bring feedback to life at your organisation.

  • Stay up-to-date: automatically feed Starred feedback responses into Slack.
  • Invite your colleagues to give feedback from within Slack.

WhatsApp is an increasingly important channel for customer engagement.

  • Invite respondents to Starred surveys.

This integration involves a third party account.

Build your own automations and integrations.

  • Starred API is easily integrated with Zapier, giving you freedom and flexibility in customization.
  • Zapier offers integrations access to over 1000 apps: send your feedback data to hundreds of applications.

This integration requires a third party account.

Some of our clients using Starred Integrations

Built to scale

Leverage the full power of feedback by seamlessly integrating Starred into your system. Make you of our extensive API to integrate Starred with any software in your organization.

See our API documentation

Can’t find the integration you are looking for?

We’re developing new integrations everyday so please get in touch to get to know more.



Get started!

No commitments

You pick a time

30-day trial after

Get a demo

respondent referral (dutch)

Thank you!

Wasn’t that easy?

Giving feedback shouldn’t be a pain.
Understand what’s driving customer satisfaction with Starred

Get a demo

No commitments

You pick a time

30-day trial after

Loved by teams at

 

Response rates through the roof

It’s not rocket science. Our solutions gain the highest response rates in the market. Why? With Starred you’re making giving feedback fun and fulfilling.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini
Manager HR Core Processes
HRIS

Actionable Data

Get the insights you need to drive decisions with impact. Starred’s dashboards let you deep-dive into segmented results, as well as compare and benchmark company-wide.

Built to scale

Leverage the full power of feedback by seamlessly integrating Starred into your system. CRMs, support desk software, ATS: with our extensive API we’ve got you covered.

Feedback benefits all your stakeholders

Insights to improve your employee journey

C-Level

Track your employee satisfaction on company- and department level.

HR Manager

Have data drive your strategic planning.

People Manager

Increases employee engagement and improve team performances.

Recruiter

Optimizes your candidate journey based on real-time feedback.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

respondent referral (English)

Thank you!

Wasn’t that easy?

Giving feedback shouldn’t be a pain.
Understand what’s driving customer satisfaction with Starred

Get a demo

No commitments

You pick a time

30-day trial after

Loved by teams at

 

Response rates through the roof

It’s not rocket science. Our solutions gain the highest response rates in the market. Why? With Starred you’re making giving feedback fun and fulfilling.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini
Manager HR Core Processes
HRIS

Actionable Data

Get the insights you need to drive decisions with impact. Starred’s dashboards let you deep-dive into segmented results, as well as compare and benchmark company-wide.

Built to scale

Leverage the full power of feedback by seamlessly integrating Starred into your system. CRMs, support desk software, ATS: with our extensive API we’ve got you covered.

Feedback benefits all your stakeholders

Insights to improve your employee journey

C-Level

Track your employee satisfaction on company- and department level.

HR Manager

Have data drive your strategic planning.

People Manager

Increases employee engagement and improve team performances.

Recruiter

Optimizes your candidate journey based on real-time feedback.

Get started!

No commitments

You pick a time

30-day trial after

Get a demo

tnw

Great conference,
right?

TNW improves every year, by listening better.

Starred makes feedback fun again. Engage respondents in a personal way at scale. We’ve got a limited time offer for you to take your feedback to the next level.

See the offer!

Starred is loved by teams at:

Event feedback is just the tip of the iceberg.

Align feedback with your business goals

“Happier customers spend 140% more than unhappy customers.”

The Value of Customer Experience, Quantified (HBR, 2014)

Boost loyalty

Great Customer Experience is the key to retention and expansion. Know what to improve in your service by bringing the Voice of the Customer to life with feedback.

Reduce churn

Get feedback on your B2B partnerships. Turn opinions into data and use the insights to maintain relationships.

Improve candidate experience

It’s a candidate’s market. Employer brands are built on quality Candidate Journeys. Feedback from candidates shines a light on your recruitment and hiring performance.

Increase employee engagement

Get realistic, continuous feedback insights about your colleagues’ satisfaction. Happy clients starts with happy employees.

Personalized feedback. At scale.

Build feedback experiences you’d want to have yourself. Leave the heavy lifting to us: automate feedback into a continuous process. Focus on personalizing your follow-up and planning improvements.

Actionable data

Get the insights you need to drive decisions with impact. Starred’s dashboards let you deep-dive into segmented results, as well as compare and benchmark company-wide.

Built to scale

Leverage the full power of feedback by seamlessly integrating Starred into your system. CRMs, support desk software, ATS: with our extensive API we’ve got you covered.

Check our API documentation

Response rates through the roof

It’s not rocket science. Our solutions gain the highest response rates in the market. Why? With Starred you’re making giving feedback fun and fulfilling.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini
Manager HR Core Processes
HRIS

“We needed a smart solution for event feedback. With Starred we received a 53% response rate from our attendees in one week without any followup. Most importantly, the feedback we received is real and actionable.”

Ton van ’t Noordende
Founder – Angel Island

See more customer stories

Support

We’ve got your (feed)back!

CUSTOMER SUCCESS

We believe in going the extra mile in aligning feedback to your organisation’s strategic goals

BUILDING ACCOUNTS

Every organisation is different. We help build account structures to mirror your own organisation.

REAL, HUMAN SUPPORT

Our products start with the human, and so do we. We’ve got the knowledge, you’ve got the power.


Limited time offer

For TNW attendees we’ve got a time limited offer to join Starred. Gather high-response feedback and improve your business against a very smart price.

  • – Until June 30th: 25% discount on your first year of Starred.

  • – Save between €897 and €2397.

  • – Plan a demo today and let’s discuss your challenges.


Cookie Statement

11 April 2018


This cookie statement of Starred B.V. explains in which way cookies are stored on and information is read from your computer, tablet and/or mobile phone (hereafter: “Terminal Equipment”) through the website of Starred. This cookie statement also states for which purposes the collected information will be used. We thus advise you to read this cookie statement carefully.

What are cookies?

A cookie is a tiny data file, which is stored on your Terminal Equipment within the web browser, when certain web pages are visited. A cookie does not contain or collect information in isolation, but when read by a server via a web browser; it can give information to facilitate a more user friendly service such as detecting errors.

How and why we use cookies

Starred stores several cookies for different purposes. Starred uses technical cookies to enable essential functionalities on our website, analytical cookies for registering the use of our website and permanent cookies for functionality purposes. These cookies are all mentioned in the list below.

Apart from cookies that Starred itself stores, third parties can store cookies on your Terminal Equipment through the website. Starred cannot control or influence the use of these cookies and/or the use by third parties of the information collected through these cookies. Starred only provides the platform that enables storing these third party cookies.

Starred emphasizes that on the use of the data collected through these cookies further conditions of third parties may be applicable.

To inform you in a clear and complete way about the use of cookies on our website we have listed the various application possibilities below. A distinction has been made between the various application purposes.

Purpose Domain Description
Essential functionalities Starred Starred stores technical cookies on your Terminal Equipment that are required to provide the requested service. For instance, these cookies allow you to proceed through different pages of a website with a single login.
Analytics Starred, Google Analytics, Mixpanel, Optimizely, Hotjar Analytics cookies are used to register your use of the website. For example, these cookies give us information about the number of visitors of our website, which website the user came from and how long users stay on our website. This enables Starred to get more insight in the way in which the website is used and, based on this information, to make adjustments to the website or the provided services. We might also use analytics cookies to test the reactions of our users to new ads, pages, or features (also known as A/B testing).
Functional Starred Starred can store permanent cookies that remain stored on your Terminal Equipment for a longer period of time. With these permanent cookies your Terminal Equipment can be recognized the next time you visit the website and allow you to visit the website without logging in again. These cookies are only used if you have the possibility to save your name and password on the website.
Targeting or advertising Starred, Google AdWords Conversion, Google Dynamic Remarketing, Linkedin, Twitter, Facebook, Hubspot Starred and Google use permanent cookies to track your online behavior on our website and other websites of Starred’s you visit. This information can be used to present you with offers and advertisements specifically tailored to you based on this information.
Interaction Intercom To provide fully functional in-site chats and comment systems, cookies are stored and read on your Terminal Equipment.

Safe Harbor

Google, Mixpanel, Optimizely and Olark may transfer information to third parties if this is required by law, or where such third parties process the information on behalf of Google, Mixpanel , Optimizely or Olark. We have no influence over the processing of personal data by Google, Mixpanel, Optimizely and Olark. The information is transmitted to and stored by Google, Mixpanel, Optimizely and Olark on servers in the United States. Google, Mixpanel , Optimizely and Olark state to adhere to the Safe Harbor principles and are affiliated with the Safe Harbor program of the U.S. Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

Reading information without cookies

Besides storing cookies, Starred reads the information received from your browser and Terminal Equipment without a cookie being stored. In this way, Starred collects the (technical) features of your Terminal Equipment and software used by you, such as the type of operating system, software, IP address, browser settings, account number and visited pages. Starred uses this information to track your online behavior.

Deleting cookies

The consent you have given to store and read cookies, can be withdrawn at any time by setting your browser to disable cookies and/or to remove all cookies from your browser. Here you can read how you delete the different types of cookies from different browsers. Please take into account that deleting cookies may cause some parts of the website to work incorrectly.

Privacy statement

It is possible that information collected through a cookie or obtained otherwise, contains personal data. If this is the case, the Privacy Statement of Starred is applicable on the processing of these data. The privacy statement can be read here.

Changes

This cookie statement can be changed at all times. Changes in the cookie statement will be announced on our website.

Questions

If you have any further questions about this cookie statement, you can send an Email to legal@strdlive.qreateit.nl

Cookie Statement

11 April 2018
This cookie statement of Starred B.V. explains in which way cookies are stored on and information is read from your computer, tablet and/or mobile phone (hereafter: “Terminal Equipment”) through the website of Starred. This cookie statement also states for which purposes the collected information will be used. We thus advise you to read this cookie statement carefully.

What are cookies?

A cookie is a tiny data file, which is stored on your Terminal Equipment within the web browser, when certain web pages are visited. A cookie does not contain or collect information in isolation, but when read by a server via a web browser; it can give information to facilitate a more user friendly service such as detecting errors.

How and why we use cookies

Starred stores several cookies for different purposes. Starred uses technical cookies to enable essential functionalities on our website, analytical cookies for registering the use of our website and permanent cookies for functionality purposes. These cookies are all mentioned in the list below.

Apart from cookies that Starred itself stores, third parties can store cookies on your Terminal Equipment through the website. Starred cannot control or influence the use of these cookies and/or the use by third parties of the information collected through these cookies. Starred only provides the platform that enables storing these third party cookies.

Starred emphasizes that on the use of the data collected through these cookies further conditions of third parties may be applicable.

To inform you in a clear and complete way about the use of cookies on our website we have listed the various application possibilities below. A distinction has been made between the various application purposes.

Purpose Domain Description
Essential functionalities Starred Starred stores technical cookies on your Terminal Equipment that are required to provide the requested service. For instance, these cookies allow you to proceed through different pages of a website with a single login.
Analytics Starred, Google Analytics, Mixpanel, Optimizely, Hotjar Analytics cookies are used to register your use of the website. For example, these cookies give us information about the number of visitors of our website, which website the user came from and how long users stay on our website. This enables Starred to get more insight in the way in which the website is used and, based on this information, to make adjustments to the website or the provided services. We might also use analytics cookies to test the reactions of our users to new ads, pages, or features (also known as A/B testing).
Functional Starred Starred can store permanent cookies that remain stored on your Terminal Equipment for a longer period of time. With these permanent cookies your Terminal Equipment can be recognized the next time you visit the website and allow you to visit the website without logging in again. These cookies are only used if you have the possibility to save your name and password on the website.
Targeting or advertising Starred, Google AdWords Conversion, Google Dynamic Remarketing, Linkedin, Twitter, Facebook, Hubspot Starred and Google use permanent cookies to track your online behavior on our website and other websites of Starred’s you visit. This information can be used to present you with offers and advertisements specifically tailored to you based on this information.
Interaction Intercom To provide fully functional in-site chats and comment systems, cookies are stored and read on your Terminal Equipment.

Safe Harbor

Google, Mixpanel, Optimizely and Olark may transfer information to third parties if this is required by law, or where such third parties process the information on behalf of Google, Mixpanel , Optimizely or Olark. We have no influence over the processing of personal data by Google, Mixpanel, Optimizely and Olark. The information is transmitted to and stored by Google, Mixpanel, Optimizely and Olark on servers in the United States. Google, Mixpanel , Optimizely and Olark state to adhere to the Safe Harbor principles and are affiliated with the Safe Harbor program of the U.S. Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

Reading information without cookies

Besides storing cookies, Starred reads the information received from your browser and Terminal Equipment without a cookie being stored. In this way, Starred collects the (technical) features of your Terminal Equipment and software used by you, such as the type of operating system, software, IP address, browser settings, account number and visited pages. Starred uses this information to track your online behavior.

Deleting cookies

The consent you have given to store and read cookies, can be withdrawn at any time by setting your browser to disable cookies and/or to remove all cookies from your browser. Here you can read how you delete the different types of cookies from different browsers. Please take into account that deleting cookies may cause some parts of the website to work incorrectly.

Privacy statement

It is possible that information collected through a cookie or obtained otherwise, contains personal data. If this is the case, the Privacy Statement of Starred is applicable on the processing of these data. The privacy statement can be read here.

Changes

This cookie statement can be changed at all times. Changes in the cookie statement will be announced on our website.

Questions

If you have any further questions about this cookie statement, you can send an Email to legal@strdlive.qreateit.nl

tnw

Great conference,
right?

TNW improves every year, by listening better.

Starred makes feedback fun again. Engage respondents in a personal way at scale. We’ve got a limited time offer for you to take your feedback to the next level.

See the offer!

Starred is loved by teams at:

Event feedback is just the tip of the iceberg.

Align feedback with your business goals

“Happier customers spend 140% more than unhappy customers.”

The Value of Customer Experience, Quantified (HBR, 2014)

Boost loyalty

Great Customer Experience is the key to retention and expansion. Know what to improve in your service by bringing the Voice of the Customer to life with feedback.

Reduce churn

Get feedback on your B2B partnerships. Turn opinions into data and use the insights to maintain relationships.

Improve candidate experience

It’s a candidate’s market. Employer brands are built on quality Candidate Journeys. Feedback from candidates shines a light on your recruitment and hiring performance.

Increase employee engagement

Get realistic, continuous feedback insights about your colleagues’ satisfaction. Happy clients starts with happy employees.

Personalized feedback. At scale.

Build feedback experiences you’d want to have yourself. Leave the heavy lifting to us: automate feedback into a continuous process. Focus on personalizing your follow-up and planning improvements.

Actionable data

Get the insights you need to drive decisions with impact. Starred’s dashboards let you deep-dive into segmented results, as well as compare and benchmark company-wide.

Built to scale

Leverage the full power of feedback by seamlessly integrating Starred into your system. CRMs, support desk software, ATS: with our extensive API we’ve got you covered.

Check our API documentation

Response rates through the roof

It’s not rocket science. Our solutions gain the highest response rates in the market. Why? With Starred you’re making giving feedback fun and fulfilling.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini
Manager HR Core Processes
HRIS

“We needed a smart solution for event feedback. With Starred we received a 53% response rate from our attendees in one week without any followup. Most importantly, the feedback we received is real and actionable.”

Ton van ’t Noordende
Founder – Angel Island

See more customer stories

Support

We’ve got your (feed)back!

CUSTOMER SUCCESS

We believe in going the extra mile in aligning feedback to your organisation’s strategic goals

BUILDING ACCOUNTS

Every organisation is different. We help build account structures to mirror your own organisation.

REAL, HUMAN SUPPORT

Our products start with the human, and so do we. We’ve got the knowledge, you’ve got the power.


Limited time offer

For TNW attendees we’ve got a time limited offer to join Starred. Gather high-response feedback and improve your business against a very smart price.

  • – Until June 30th: 25% discount on your first year of Starred.

  • – Save between €897 and €2397.

  • – Plan a demo today and let’s discuss your challenges.


Privacyverklaring

Privacyverklaring

25 mei, 2018

Via de website www.strdlive.qreateit.nl en de feedback-applicatie van Starred B.V. (hierna: Starred) worden privacygevoelige informatie oftewel persoonsgegevens verwerkt. Starred doet dit in opdracht van haar klanten en voor eigen doeleinden. Starred acht een zorgvuldige omgang met persoonsgegevens van groot belang. Persoonlijke gegevens worden door ons dan ook zorgvuldig verwerkt en beveiligd.

Bij onze verwerking houden wij ons aan de eisen die de Algemene Verordening Gegevensbescherming stelt. Dit betekent onder andere dat:

  • wij duidelijk vermelden met welke doeleinden wij persoonsgegevens verwerken. Dat doen wij via deze privacyverklaring;
  • wij onze verzameling van persoonsgegevens beperken tot alleen de persoonsgegevens die nodig zijn voor legitieme doeleinden;
  • wij je eerst vragen om uitdrukkelijke toestemming om jouw persoonsgegevens te verwerken in gevallen waarin jouw toestemming is vereist. Gegeven toestemming kan altijd worden ingetrokken, maar niet met terugwerkende kracht;
  • wij passende beveiligingsmaatregelen nemen om jouw persoonsgegevens te beschermen en dat ook eisen van partijen die in onze opdracht persoonsgegevens verwerken;
  • wij jouw recht respecteren om jouw persoonsgegevens op jouw aanvraag ter inzage te bieden, te corrigeren of te verwijderen.

Starred treedt op als verwerkingsverantwoordelijke voor de persoonsgegevens die via www.strdlive.qreateit.nl worden verwerkt en als verwerker voor de persoonsgegevens die worden verzameld in opdracht van haar klanten via de Starred feedback-applicatie. In deze privacyverklaring leggen wij uit welke persoonsgegevens wij verzamelen en gebruiken en met welk doel. Wij raden je aan deze zorgvuldig te lezen.

Gebruik van persoonsgegevens

Door het gebruiken van onze dienst laat je bepaalde gegevens bij ons achter. Dat kunnen persoonsgegevens zijn. Wij bewaren en gebruiken uitsluitend de persoonsgegevens die rechtstreeks door jou worden opgegeven, of waarvan bij opgave duidelijk is dat ze aan ons worden verstrekt om te verwerken. Wij kunnen gebruik maken van de volgende gegevens voor de doelen die in deze privacyverklaring worden genoemd:

  • NAW-gegevens
  • factuuradres
  • emailadres
  • betalingsgegevens
  • profielfoto
  • de paden waarlangs je door de dienst navigeert
  • statistieken over hoe je de dienst gebruikt

De rechtsgronden waarop Starred jouw persoonsgegevens verwerkt als verwerkingsverantwoordelijke zijn uitvoering van een overeenkomst en toestemming. Dat gebeurt bijvoorbeeld wanneer je onze website bezoekt bij het aanvaarden van ons aanbod om de service te gebruiken, en wanneer je op ‘akkoord’ klikt voor het plaatsen van cookies.

Contactformulier en nieuwsbrief

Wij bieden een nieuwsbrief waarmee wij geïnteresseerden willen informeren over onze diensten. Jouw emailadres wordt automatisch toegevoegd aan de lijst van abonnees als je je aangemeld hebt voor onze dienst. Iedere nieuwsbrief bevat een link waarmee je je kunt afmelden. Als je een contactformulier op de website invult, of ons een email stuurt, dan worden de gegevens die je ons toestuurt bewaard zolang als naar de aard van het formulier of de inhoud van jouw email nodig is voor de volledige beantwoording en afhandeling daarvan. Wij verzamelen voor dit doel alleen je emailadres. Wij kunnen contact met je opnemen voor commerciële doeleinden per email. Bij iedere communicatie langs deze weg wordt een afmeldmogelijkheid opgenomen.

Account

Om gebruik te maken van onze dienst moet je je eerst registreren. Na registratie bewaren wij via de door jou gekozen gebruikersnaam de door jou opgegeven persoonsgegevens. Wij bewaren deze gegevens zodat je deze niet elke keer opnieuw hoeft in te vullen, zodat wij je kunnen contacteren in het kader van uitvoering van de overeenkomst, facturering en betaling en om een overzicht te geven van de producten en diensten die je bij ons hebt afgenomen.

Wij zullen de aan jouw gebruikersnaam gekoppelde gegevens niet aan derden verstrekken, tenzij dat noodzakelijk is in het kader van de uitvoering van de overeenkomst die je met ons sluit, of indien dit wettelijk verplicht is. In geval van een vermoeden van fraude of misbruik van de Starred feedback-applicatie kunnen wij persoonsgegevens aan de bevoegde autoriteiten overhandigen.

Verstrekking aan derden

Wij kunnen je gegevens doorgeven aan onze partners. Deze partners leveren ondersteunende diensten en zijn betrokken bij de uitvoering van de overeenkomst.

Het betreft de volgende persoonsgegevens:

  • jouw NAW-gegevens
  • jouw emailadres
  • de paden waarlangs je door de dienst navigeert
  • statistieken over hoe je de dienst gebruikt

Deze partners zijn (mede) gevestigd buiten de EU. Zij zijn echter Privacy Shield gecertificeerd of voldoen op andere wijze aan de van toepassing zijnde wetgeving met betrekking tot doorgifte aan derde landen.

Beveiliging

Wij nemen passende beveiligingsmaatregelen om het risico van misbruik en ongeautoriseerde toegang tot persoonsgegevens te beperken.

Bewaartermijnen

De door jou verstrekte persoonsgegevens in het account worden opgeslagen totdat jij jouw account stopzet of verwijdert, behalve die gegevens die op grond van een wettelijke plicht langer moeten worden bewaard. Denk hierbij aan het bewaren van betaalgegevens ten behoeve van de Belastingdienst.

Persoonsgegevens die jij zelf aan ons stuurt via contactformulieren of emails worden bewaard zolang als nodig is om de gevraagde communicatie af te handelen.

Sollicitaties

Wanneer je solliciteert voor een functie bij Starred worden de door jou verstrekte persoonsgegevens zolang door Starred bewaard als nodig is voor het volledig afronden van een sollicitatieprocedure. Daarna worden je persoonsgegevens alleen langer bewaard als je daar uitdrukkelijk toestemming voor hebt gegeven.

Websites van derden

Deze verklaring is niet van toepassing op websites van derden die door middel van links met deze website zijn verbonden. Wij kunnen niet garanderen dat deze derden op een betrouwbare of veilige manier met jouw persoonsgegevens omgaan. Wij raden je aan de privacyverklaring van deze websites te lezen alvorens van deze websites gebruik te maken.

Wijzigingen in deze privacyverklaring

Wij behouden ons het recht voor om wijzigingen aan te brengen in deze verklaring. Het verdient aanbeveling om deze verklaring geregeld te raadplegen, zodat je van deze wijzigingen op de hoogte bent.

Uitoefenen van jouw rechten

Voor vragen over ons privacybeleid of vragen omtrent inzage en wijzigingen in, of verwijdering van jouw persoonsgegevens kun je te allen tijde contact met ons opnemen.

Je kunt ook een verzoek bij ons indienen om een gegevensexport op te vragen voor gegevens die wij met jouw toestemming gebruiken, of gemotiveerd aangeven dat je de verwerking van persoonsgegevens door ons wil laten beperken. Verder is het mogelijk om bezwaar te maken tegen een bepaalde vorm van verwerking, zoals profilering.

Om misbruik te voorkomen kunnen wij jou daarbij vragen om je adequaat te identificeren. Wanneer het gaat om inzage in persoonsgegevens gekoppeld aan een cookie, vragen wij een kopie van de cookie in kwestie mee te sturen. Je kunt deze terugvinden in de instellingen van jouw browser. Indien de gegevens niet kloppen, kun je ons verzoeken om de gegevens te wijzigen of te laten verwijderen.

Heb je een vraag of een klacht over hoe we met jouw gegevens omgaan, dan horen wij dit graag van je. Je hebt ook het recht om een klacht in te dienen bij de nationale toezichthouder, in Nederland de Autoriteit Persoonsgegevens.

Contactgegevens

Starred B.V.

Singel 542

1017 AZ  Amsterdam

legal@strdlive.qreateit.nl

Careers NL

Starred

Feedback is belangrijk en het ontbreekt aan een menselijk tintje. Het is tijd voor bedrijven die klaar zijn om te luisteren. Wij machtigen het gesprek.

Betere feedback voor iedereen, op menselijke schaal.
Bij Starred werken we graag slim: slimmer werken om geweldige software te bouwen en te werken met slimme bedrijven die luisteren. Als de feedbackoplossing die de respondent als eerste plaatst, kunnen we gesprekken tussen bedrijven en hun klanten en werknemers versterken.

Bovendien voorzien we hen van de bruikbare inzichten die ze nodig hebben om betere beslissingen te nemen en de loyaliteit te vergroten. Met toonaangevende lampen als Deliveroo, Heineken en Spotify die al met ons samenwerken om feedback tot leven te brengen, ziet de weg voor betere feedback er goed uit.

Leven bij Starred – volg ons op Instagram!
Het draait allemaal om het team! 💪
Onze missie is om feedback voor iedereen beter te maken, om het gesprek krachtiger te maken. Door lid te worden van Starred, werk je samen met ambitieuze mensen die elkaar in staat stellen hun allerbeste werk te doen. Dat geldt ook voor het vieren van succes en genieten van het leven!

Een groot deel van ons team werkt vanuit ons hoofdkantoor in Amsterdam en onze andere sterren brengen feedback uit Londen en Barcelona weer tot leven.

Wij geloven dat culturele diversiteit bedrijven in talloze opzichten ten goede komt, daarom hebben we nu 12 nationaliteiten in ons team en willen we graag dat dit aantal groeit. We spreken allemaal Engels, maar dat weerhoudt ons er niet van nieuwe woorden in verschillende talen te leren en veel interessante dingen over andere culturen.

Wil je er deel van uitmaken? Bekijk onze vacatures hieronder.

Algemene Voorwaarden Starred B.V.

25 mei 2018

Deze Algemene Voorwaarden zijn van toepassing op iedere aanbieding of offerte van Starred B.V. ter zake van haar Diensten en maken integraal onderdeel uit van iedere Overeenkomst tussen Starred B.V. en Klant. Bepalingen of voorwaarden gesteld door Klant die afwijken van, of niet voorkomen in, deze Algemene Voorwaarden zijn voor Starred B.V. alleen bindend indien en voor zover deze door Starred B.V. uitdrukkelijk schriftelijk zijn aanvaard.

     1. Definities

De in de Algemene Voorwaarden met hoofdletter geschreven termen hebben de hier navolgende betekenis.

  1. Administrator(s): de Eindgebruiker(s) die volgens zijn of haar Account als Administrator is aangemerkt en die onder verantwoordelijkheid van Klant beheerskeuzes kan maken.
  2. Account: de online omgeving, welke aan Klant beschikbaar wordt gesteld, waarmee Klant (bepaalde aspecten van) de Dienst kan beheren en configureren, alsmede de configuratie(s) en de door Klant opgeslagen gegevens zelf.
  3. Algemene Voorwaarden: onderhavige voorwaarden, inclusief Bijlagen.
  4. API: de application programming interfaces ontwikkeld door Starred die Klant de mogelijkheid bieden bepaalde informatie van de Dienst automatisch op te vragen, te ontvangen, toe te voegen, te wijzigen, te verwijderen en technische processen op te starten.
  5. Bijlage: iedere bijlage die onderdeel is van de Overeenkomst en/of de Algemene Voorwaarden.
  6. Dienst(en): de dienst(en) die Starred ten behoeve van Klant zal verrichten, waaronder mede verstaan maar niet beperkt tot:
    1. het leveren van software-as-a-service;
    2. andere diensten zoals omschreven in de aanbieding of offerte van Starred.
  1. Eindgebruiker: de natuurlijke persoon, werkzaam binnen de organisatie van Klant (waaronder – maar niet uitsluitend – de persoon in dienst van of extern ingehuurd door Klant), die toegang heeft verkregen tot de Dienst en gebruik maakt van de functionaliteiten van de Dienst onder verantwoordelijkheid van Klant.
  2. Intellectuele Eigendomsrechten: alle intellectuele eigendomsrechten en hiermee verwante rechten zoals auteursrechten, merkrechten, octrooirechten, modelrechten, handelsnaamrechten, databankrechten en naburige rechten, alsmede domeinnamen en rechten op knowhow.
  3. Klant: een natuurlijke of rechtspersoon handelend in de uitvoering van beroep of bedrijf die de Overeenkomst aangaat en gebruik maakt van de Dienst.
  4. Licentie: het niet-exclusieve en niet-overdraagbare gebruiksrecht dat door Starred is toegekend aan Klant ten behoeve van het gebruik van de Dienst.
  5. Overeenkomst: de overeenkomst die tot stand komt tussen Starred en de Klant waarbij Starred de Klant in staat stelt gebruik te maken van de Dienst.
  6. Partij(en): iedere partij bij de Overeenkomst, dan wel beide partijen gezamenlijk.
  7. Starred: Starred B.V., gevestigd te Amsterdam, ingeschreven bij de Nederlandse Kamer van Koophandel onder nummer 55735452.
  8. Website: de website van Starred.

     2. Totstandkoming en uitvoering van de overeenkomst

  1. De Overeenkomst met Klant komt tot stand door schriftelijke aanvaarding of door online registratie via de Website. Akkoord met de offerte en deze Algemene Voorwaarden kan schriftelijk en elektronisch plaatsvinden.
  2. Offertes van Starred zijn vrijblijvend en geldig voor de in de offerte aangegeven termijn. Indien er geen termijn is aangegeven, is de offerte geldig tot dertig (30) dagen na de datum waarop de offerte is uitgebracht.
  3. De omvang van de Overeenkomst en de Dienst kan worden gewijzigd in het Account van de Administrator. De logbestanden in bezit van Starred voortkomende uit het Account van de Administrator zijn daarbij leidend en gelden als dwingend bewijs.
  4. Zo spoedig mogelijk na het tekenen van, of de afgesproken startdatum in, de Overeenkomst, zal Starred beginnen met het leveren van de Dienst.
  5. Indien blijkt dat de bij de aanvraag van de Overeenkomst door Klant verstrekte gegevens onjuist waren, heeft Starred het recht de Overeenkomst hierop aan te passen, waaronder – maar niet uitsluitend – het aanpassen van de prijzen en de pakketsamenstellingen. Starred zal voorafgaand aan het aanpassen van de Overeenkomst met Klant in overleg treden.

     3. Gebruik van de dienst

  1. De Dienst stelt Klant in staat om eenvoudig en overzichtelijk feedback te verzamelen, te analyseren en statistieken te genereren. Klant bepaalt zelf hoe hij de Dienst inzet en voor welke specifieke doelen.  
  2. De Dienst is door Klant volledig op eigen verantwoordelijkheid en zonder hulp van Starred te gebruiken en te configureren. Indien bij het configureren assistentie nodig is van Starred kan Klant contact opnemen met Starred voor ondersteuning conform artikel 9 van deze Algemene Voorwaarden.
  3. Om de Dienst te gebruiken dient Klant een Account aan te maken. Nadat de registratie is afgerond, kan Klant direct op het Account inloggen en de Dienst gebruiken. Klant is gehouden alle informatie met betrekking tot het Account naar waarheid in te vullen. Starred behoudt zich het recht voor de geldigheid van de ingevoerde informatie te controleren, maar is hier niet toe verplicht.
  4. Klant dient de toegang tot het Account middels de gebruikersnaam en wachtwoord af te schermen voor onbevoegden. Klant is zich ervan bewust dat onbevoegden, die in het bezit zijn gekomen van zijn inloggegevens, schade kunnen veroorzaken. In het bijzonder zal Klant daarom het wachtwoord strikt geheim te houden. Starred mag ervan uitgaan dat alles dat gebeurt vanaf het Account na aanmelding met gebruikersnaam en wachtwoord, onder leiding en toezicht van Klant gebeurt. Klant is dus aansprakelijk voor al deze handelingen, tenzij Klant bij Starred heeft gemeld dat een ander het wachtwoord kent. In dat geval heeft Starred een zorgplicht om de problemen te verhelpen binnen een redelijke termijn, bijvoorbeeld door het Account te blokkeren en/of de inloggegevens te wijzigen.
  5. In geval van een vermoeden van misbruik van het Account, dient Klant Starred onverwijld op de hoogte te stellen en dient Klant de (inlog)gegevens te wijzigen.
  6. Klant kan Administrator(s) aanwijzen die onder verantwoordelijkheid van Klant beheerskeuzes kunnen maken ten aanzien van de accounts van Eindgebruiker(s). Administrator(s) hebben het recht om de gebruiksmogelijkheden van Eindgebruiker(s) te beperken en/of uit te breiden.
  7. Klant kan op verzoek gebruik maken van de API. Starred geeft geen enkele garantie ten aanzien van de juiste werking en beschikbaarheid van de API, de juiste werking en beschikbaarheid is (mede) afhankelijk van de (web-)systemen van Klant.

    4. Gebruiksvoorwaarden

  1. Het is Klant verboden de Dienst te gebruiken voor handelingen die in strijd zijn met de toepasselijke wet- en regelgeving. Hieronder valt, maar is niet beperkt tot, het via de Dienst opslaan of verspreiden van informatie die smadelijk, lasterlijk of racistisch is.
  2. Het is Klant alleen toegestaan de Dienst voor eigen gebruik in te zetten. Het is daarnaast toegestaan om toegang te geven tot het Account aan derden, echter enkel indien dit gebeurt voor het vragen en verkrijgen van feedback in het belang van de Klant en met inachtneming van deze Algemene Voorwaarden. In afwijking van het hiervoor bepaalde is het Klant toegestaan de Dienst beschikbaar te stellen aan Eindgebruikers en Administrators ten behoeve van het gebruik van de Dienst onder verantwoordelijkheid van Klant.
  3. In het bijzonder (maar niet uitsluitend) is het niet toegestaan om:
    1. de Dienst zodanig te gebruiken dat een schending van de persoonlijke levenssfeer van derden wordt veroorzaakt, waaronder in ieder geval maar niet uitsluitend begrepen het zonder toestemming of noodzaak verspreiden van persoonsgegevens van derden of het herhaaldelijk lastigvallen van derden met door dezen ongewenste communicatie;
    2. middels de Diensten materialen aan te bieden die onmiskenbaar smadelijk, lasterlijk, beledigend, racistisch, discriminerend of haatzaaiend zijn;
    3. informatie te verspreiden die pornografisch of erotisch is (ook indien deze op zich legaal is);
    4. informatie te verspreiden in strijd met auteursrechten, of hyperlinks naar dergelijke informatie te plaatsen;
    5. spam en/of enig andere vorm van (ongevraagde) communicatie te versturen middels de Dienst;
    6. de Dienst door te verkopen of op andere wijze zelf als leverancier van de Dienst op te treden;
    7. kwaadaardige inhoud zoals virussen of spyware te verspreiden.
  1. Klant is volledig verantwoordelijk voor alle handelingen die vanuit de Accounts van Eindgebruikers plaatsvinden. Klant zal minimaal dezelfde voorwaarden, als opgenomen in deze Algemene Voorwaarden, opleggen aan de Administrators en/of Eindgebruikers ten aanzien van het gebruik van de Dienst.
  2. Indien Starred constateert dat Klant bovengenoemde voorwaarden overtreedt, of een klacht hierover ontvangt, zal zij Klant waarschuwen. Indien dit niet leidt tot een acceptabele oplossing, mag Starred ingrijpen om de overtreding te beëindigen. In urgente of ernstige gevallen kan Starred zonder waarschuwing ingrijpen.
  3. Indien naar het oordeel van Starred hinder, schade of een ander gevaar ontstaat voor het functioneren van de computersystemen of het netwerk van Starred of derden en/of van de dienstverlening via internet, in het bijzonder door overmatig verzenden van e-mail of andere gegevens, lekken van persoonsgegevens of activiteiten van virussen, Trojans en vergelijkbare software, is Starred gerechtigd alle maatregelen te nemen die zij redelijkerwijs nodig acht om dit gevaar af te wenden dan wel te voorkomen.
  4. Starred is te allen tijde gerechtigd om aangifte te doen van geconstateerde strafbare feiten. Voorts is Starred gerechtigd om naam, adres, IP-adres en andere identificerende gegevens van Klant af te geven aan een derde die klaagt dat Klant inbreuk maakt op diens rechten of deze Algemene Voorwaarden, mits de juistheid van die klacht in redelijkheid voldoende aannemelijk is, er geen andere wijze is om aan deze gegevens te komen en de derde een duidelijk belang heeft bij afgifte van de gegevens.
  5. Starred kan de schade als gevolg van overtredingen van deze gedragsregels op Klant verhalen. Klant vrijwaart Starred van alle aanspraken van derden die betrekking hebben op schade als gevolg van een schending van deze gebruiksregels.

    5. Beschikbaarheid en onderhoud

  1. Starred spant zich in om de Dienst beschikbaar te laten zijn, maar garandeert geen ononderbroken beschikbaarheid.
  2. Starred onderhoudt de Dienst actief. Indien onderhoud naar verwachting leidt tot een beperking van de beschikbaarheid, zal Starred dit geplande onderhoud uitvoeren als het gebruik van de Dienst relatief laag is. Onderhoud wordt zo mogelijk vooraf aangekondigd. Onderhoud in verband met calamiteiten dat door Starred nodig geacht wordt, kan op ieder moment plaatsvinden en wordt niet vooraf aangekondigd. Starred zal wegens bedoelde buitengebruikstelling nimmer gehouden zijn tot enige vergoeding van schade geleden door de Klant.
  3. Starred mag van tijd tot tijd de functionaliteit van de Dienst aanpassen. Daarbij zijn feedback en suggesties van Klant welkom, maar uiteindelijk beslist Starred zelf welke aanpassingen zij al of niet doorvoert.

    6. Prijzen

  1. De vergoeding van de door Starred te leveren Dienst staat beschreven op de Website, in de aanbieding en/of de offerte.
  2. Tenzij bij een bedrag uitdrukkelijk anders is vermeld zijn alle door Starred genoemde prijzen exclusief omzetbelasting en andere heffingen die van overheidswege worden opgelegd.
  3. Alle prijzen op de Website, brochures en ander materiaal van Starred zijn onder voorbehoud van kennelijke type- en rekenfouten. Voor de gevolgen van kennelijke type- en rekenfouten wordt geen aansprakelijkheid aanvaard.
  4. Starred behoudt zich het recht voor tarieven tussentijds te wijzigen. De wijzigingen worden uiterlijk één (1) maand voordat zij van kracht worden, bekendgemaakt op de Website, in een nieuwsbrief en/of een persoonlijke e-mail van Starred. De Klant, die zich niet kan verenigen met deze wijzigingen is bevoegd, tot het tijdstip van inwerkingtreding van de wijziging, de Overeenkomst per de datum waarop de wijzigingen ingaan, op te zeggen.
  5. Indien de pakketspecificaties van de Dienst door de Klant worden overschreden, zal Starred de Klant daarvan in kennis stellen. Starred is in dat geval gerechtigd de Klant in een hoger pakket en bijbehorend tariefmodel te plaatsen. Deze verhoging zal gelden voor de resterende duur van de Overeenkomst.

    7. Betalingsvoorwaarden

  1. Starred zal de door Klant eenmalig verschuldigde bedragen vooraf aan Klant factureren. De periodiek verschuldigde bedragen zullen voorafgaand aan die betreffende periode aan Klant worden gefactureerd.
  2. De Klant gaat akkoord met elektronische facturatie door Starred.
  3. De betalingstermijn van een factuur is dertig (30) dagen na factuurdatum, tenzij schriftelijk anders is overeengekomen.
  4. Indien Klant na deze termijn niet volledig heeft betaald, is hij automatisch in verzuim zonder dat hiervoor een ingebrekestelling is vereist.
  5. Bij een niet tijdige betaling is de Klant, naast het verschuldigde bedrag inclusief wettelijke handelsrente, gehouden tot een volledige vergoeding van zowel buitengerechtelijke als gerechtelijke incassokosten, daaronder begrepen de kosten voor advocaten, deurwaarders en incassobureaus.
  6. In het geval Klant in verzuim is, is Starred gerechtigd haar dienstverlening te beperken, bijvoorbeeld door het beperken van de toegang tot de Dienst en/of door bepaalde functionaliteiten binnen de Dienst uit te schakelen.

    8. Intellectueel eigendom

  1. Alle Intellectuele Eigendomsrechten op alle krachtens de Overeenkomst ter beschikking gestelde software van de Dienst, waaronder de Website, berusten uitsluitend bij Starred of diens licentiegevers. Klant verkrijgt gedurende de looptijd van de Overeenkomst uitsluitend een Licentie, en voorts enkel de bevoegdheden die bij deze voorwaarden of anderszins uitdrukkelijk aan de Klant worden toegekend.
  2. Starred heeft het recht de Licentie als bedoeld in het vorige lid niet te verstrekken of in te trekken indien Klant niet heeft voldaan aan haar verplichtingen krachtens de Overeenkomst.
  3. Alle informatie die door of namens Klant wordt ingevoerd in de Dienst blijft eigendom van Klant. Starred krijgt gedurende de looptijd van de Overeenkomst een gebruiksrecht op deze informatie om de Overeenkomst uit te voeren en het gebruik van de Dienst mogelijk te maken. Starred zal zich onthouden van specifieke analyses en/of inzage per Klant, tenzij Klant daar specifiek om vraagt. Klant kan dit gebruiksrecht intrekken door de betreffende informatie te verwijderen en/of de Overeenkomst te beëindigen.
  4. Starred is gerechtigd de door of namens Klant ingevoerde informatie te anonimiseren en te analyseren voor statistische doeleinden zoals, maar niet beperkt tot, industrie benchmarks en/of het verbeteren van hun eigen dienstverlening. Voor zover er (intellectuele) eigendomsrechten op deze geaggregeerde informatie ontstaan, zullen deze toekomen aan Starred.
  5. Het is Starred dan wel diens toeleveranciers toegestaan technische maatregelen te nemen ter bescherming van de programmatuur van de Dienst. Indien Starred door middel van technische bescherming de programmatuur van Starred heeft beveiligd, is het Klant verboden deze beveiliging te verwijderen of omzeilen.
  6. Indien Klant de Dienst aanpast met eigen tekens en/of teksten waar Intellectuele Eigendomsrechten van de Klant op rusten, zal Starred deze slechts gebruiken voor het beoogde doel.
  7. Indien Klant informatie stuurt naar Starred, bijvoorbeeld feedback over een fout of een suggestie voor verbetering, geeft Klant Starred een onbeperkt en eeuwigdurend gebruiksrecht deze informatie te gebruiken voor de Dienst. Dit geldt niet voor informatie die Klant nadrukkelijk als vertrouwelijk markeert.

    9. Ondersteuning

  1. Starred zal zich inspannen ondersteuning te leveren bij levering van de Dienst in de vorm van telefonische support of hulp op afstand die naar het oordeel van Starred ondersteunend zijn en snel en eenvoudig kunnen worden uitgevoerd. Starred zal zich inspannen om adequaat en binnen een redelijke termijn te reageren.
  2. De mate van ondersteuning is afhankelijk van de gekozen dienstverlening. Klant wordt bij de afname van het betreffende dienstenpakket via de Website gewezen op de mate van ondersteuning.
  3. In aanvulling op de in lid 1 genoemde ondersteuning is Starred bereid zekere andere werkzaamheden te verrichten ten behoeve van Klant. Op verzoek van Klant zal Starred een offerte opstellen voor de betreffende werkzaamheden. Voor zover mogelijk zal Starred voorafgaand aan de werkzaamheden de kosten van de ondersteuning aan Klant schriftelijk bekend maken.

   10. Persoonsgegevens en beveiliging

  1. De door Starred te verwerken persoonsgegevens bij de uitvoering van de Dienst, vallen onder de Algemene Verordening Gegevensbescherming (AVG), waarbij volgens de terminologie van die wet Klant als “verantwoordelijke” geldt en Starred als de “verwerker”.
  2. Een Verwerkersovereenkomst waarin aanvullende waarborgen zijn opgenomen met betrekking tot de verwerking van persoonsgegevens, maakt onderdeel uit van de Overeenkomst en is opgenomen in Bijlage 1 bij deze Algemene Voorwaarden.

    11. Aansprakelijkheid

  1. De totale aansprakelijkheid van Starred is beperkt tot de vergoeding van directe schade tot maximaal het bedrag dat gelijk is aan het bedrag dat de verzekering van Starred zal uitkeren. Indien de verzekering niet overgaat tot uitkering zal de aansprakelijkheid zijn beperkt tot het bedrag dat Klant voor het gebruik van de Dienst heeft betaald in de drie maanden voorafgaand aan de schadevoortbrengende gebeurtenis (exclusief BTW), waarbij een reeks samenhangende gebeurtenissen geldt als één gebeurtenis. In geen geval zal echter de totale vergoeding voor directe schade meer bedragen dan EUR 10.000,- (exclusief BTW). Onder directe schade wordt verstaan:
    1. redelijke en aantoonbare kosten die Klant heeft moeten maken om Starred ertoe te manen de Overeenkomst (weer) deugdelijk na te komen;
    2. redelijke en aantoonbare kosten ter vaststelling van de oorzaak en de omvang van de schade voor zover betrekking hebbende op de directe schade zoals hier bedoeld is;
    3. redelijke en aantoonbare kosten die Klant heeft gemaakt ter voorkoming of beperking van de directe schade zoals in dit artikel bedoeld.
  1. Aansprakelijkheid van Starred voor indirecte schade, daaronder in ieder geval begrepen gevolgschade, gederfde winst, gemiste besparingen, verminking dan wel verlies van (bedrijfs)gegevens en schade door bedrijfsstagnatie, is uitgesloten.
  2. De beperking van aansprakelijkheid zoals bedoeld in de vorige leden van het onderhavige artikel komt te vervallen indien en voor zover de schade het gevolg is van opzet of grove schuld van de bedrijfsleiding van Starred.
  3. De aansprakelijkheid van Starred wegens toerekenbare tekortkoming in de nakoming van de Overeenkomst ontstaat slechts indien Klant Starred onverwijld en deugdelijk schriftelijk in gebreke stelt, stellende daarbij een redelijke termijn ter zuivering van de tekortkoming, en Starred ook na die termijn in de nakoming van zijn verplichtingen tekort blijft schieten. De ingebrekestelling dient een zo gedetailleerd mogelijke omschrijving van de tekortkoming te bevatten, zodat Starred in staat is adequaat te reageren.
  4. Voorwaarde voor het ontstaan van enig recht op schadevergoeding is dat Klant de schade uiterlijk binnen twee (2) maanden na ontdekking schriftelijk bij Starred meldt.
  5. De toepassing van artikel 6:271 e.v. Burgerlijk Wetboek is uitgesloten. In dit deel van de wet wordt het leerstuk van ontbinding uitgewerkt. Ontbinding van de Overeenkomst is expliciet uitgesloten.
  6. De Klant vrijwaart Starred voor alle aanspraken van derden uit welke hoofde dan ook, ter zake van vergoeding van schade, kosten of rente, verband houdende met deze Overeenkomst en/of de Dienst.

    12. Overmacht

  1. Geen van de Partijen kan tot nakoming van enige verplichting worden gehouden indien een omstandigheid die buiten de macht van Partijen ligt en die bij het sluiten van de Overeenkomst niet reeds kon of had moeten worden voorzien, iedere redelijke mogelijkheid tot nakoming teniet doet.
  2. Onder overmacht wordt mede (maar niet uitsluitend) verstaan: storingen in de telecommunicatie-infrastructuur, internet, een (d)dos aanval, binnenlandse onlusten, mobilisatie, oorlog, stremming in het vervoer, staking, uitsluiting, in- en uitvoerbelemmeringen, bedrijfsstoornissen, stagnatie in toelevering, brand, overstroming, en wanprestaties van leveranciers van wie Starred in de uitvoering van een Overeenkomst afhankelijk is, alsook andere gebeurtenissen waardoor Starred buiten zijn macht redelijkerwijs niet in staat is tot levering van de Dienst.
  3. Indien de situatie van overmacht de nakoming voor langer dan dertig (30) dagen belet, zijn beide Partijen gerechtigd de Overeenkomst met onmiddellijke ingang te beëindigen, zonder dat enige verplichting tot schadevergoeding daardoor ontstaat. Hetgeen reeds op grond van de Overeenkomst gepresteerd is, wordt in dat geval naar verhouding afgerekend, zonder dat Partijen elkaar voor het overige iets verschuldigd zullen zijn.

    13. Wijziging voorwaarden

  1. Starred behoudt zich het recht voor deze voorwaarden te wijzigen of aan te vullen.
  2. Wijzigingen gelden ook ten aanzien van reeds gesloten Overeenkomsten met inachtneming van een termijn van dertig (30) dagen na bekendmaking van de wijziging op de Website van Starred en per elektronische berichtgeving. Wijzigingen van ondergeschikt belang kunnen te allen tijde worden doorgevoerd.
  3. Indien de Klant een wijziging in deze voorwaarden welke niet van ondergeschikt belang is, niet wil accepteren, kan hij tot de datum waarop de nieuwe voorwaarden van kracht worden de Overeenkomst beëindigen tegen deze datum. Gebruik van de dienst na de datum van inwerkingtreding geldt als acceptatie van de gewijzigde of aangevulde voorwaarden.

    14. Duur en beëindiging

  1. De Overeenkomst wordt aangegaan voor de termijn zoals aangegeven in de Overeenkomst en wordt automatisch verlengd voor de volgende periode, tenzij anders aangegeven in de Overeenkomst. Indien geen termijn is aangegeven wordt de Overeenkomst aangegaan voor onbepaalde tijd. In geval van een proefperiode, loopt de Overeenkomst voor de termijn van deze proefperiode.
  2. De Overeenkomst kan door een Partij, zonder opgave van redenen en motivering worden opgezegd, met inachtneming van een opzegtermijn van 1 (één) maand voor de afloop van de termijn.
  3. Starred mag de Overeenkomst per direct schriftelijk opschorten of opzeggen indien ten minste één van de volgende bijzondere gronden van toepassing is:
    1. Klant in staat van faillissement wordt verklaard;
    2. Klant (al dan niet voorlopig) surséance van betaling wordt verleend;
    3. De activiteiten van Klant worden beëindigd of geliquideerd;
    4. Klant niet langer in staat kan worden geacht de verplichtingen uit of krachtens de Overeenkomst na te kunnen komen;
  1. Indien Starred de nakoming van de verplichtingen opschort, behoudt zij haar aanspraken uit de wet en de Overeenkomst, met inbegrip van de aanspraak op betaling voor de Diensten die zijn opgeschort.
  2. Indien de Overeenkomst wordt beëindigd, zijn de vorderingen van Starred op Klant onmiddellijk opeisbaar. In geval van beëindiging van de Overeenkomst, om welke reden dan ook, is Starred nooit gehouden tot restitutie van de reeds ontvangen betalingen van Klant, dan wel gehouden tot vergoeding tot enige schadevergoeding.
  3. Indien Klant in strijd handelt met deze Algemene Voorwaarden, is Starred gerechtigd om de toegang tot de Dienst te blokkeren en de Overeenkomst op te schorten.
  4. Na beëindiging van de Overeenkomst, als gevolg van opzegging, worden alle voor Klant opgeslagen gegevens tot dertig (30) dagen na de beëindiging beschikbaar gehouden, zodat Klant de gegevens zelf kan downloaden via het Account. Na deze termijn worden alle gegevens van Klant gewist, ongeacht of Klant deze heeft gedownload of niet, tenzij schriftelijk anders is overeengekomen.
  5. Klant kan op elk moment via het Account de gegevens downloaden die Klant opslaat of verwerkt via de Dienst. Starred is niet gehouden om Klant uit eigen beweging de gegevens of een andere vorm van backup ter beschikking te stellen.

    15. Slotbepaling

  1. Op deze Overeenkomst is Nederlands recht van toepassing.
  2. Onder “schriftelijk” valt in deze Algemene Voorwaarden ook communicatie per e-mail mits de identiteit van de afzender en integriteit van de inhoud voldoende vaststaat.
  3. Starred is gerechtigd haar rechten en verplichtingen uit de Overeenkomst over te dragen aan een derde partij die Starred of de betreffende bedrijfsactiviteit van haar overneemt.
  4. De door Starred ontvangen of opgeslagen versie van de desbetreffende communicatie geldt als bewijs daarvan, behoudens tegenbewijs door de Klant.
  5. Voor zover door de regels van dwingend recht niet anders wordt voorgeschreven, zullen alle geschillen die mochten ontstaan naar aanleiding van deze overeenkomst worden voorgelegd aan de Rechtbank Amsterdam.
  6. Indien een bepaling uit deze voorwaarden nietig blijkt te zijn, tast dit de geldigheid van de overige bepalingen niet aan. Voor de ongeldige bepaling komt een geldige bepaling in de plaats die zoveel mogelijk tot hetzelfde strekt als de oude bepaling.
  7. De toepasselijkheid van de informatieplichten in artikel 6:227b lid 1 en 6:227c BW wordt uitdrukkelijk uitgesloten.

 

 

BIJLAGE 1 – VERWERKERSOVEREENKOMST

25 Mei 2018

Deze Verwerkersovereenkomst is een bijlage bij de Overeenkomst tussen Klant en Starred en beschrijft de afspraken ten aanzien van de verwerking van persoonsgegevens. Alle definities zoals omschreven in de Algemene Voorwaarden van Starred hebben in deze Verwerkersovereenkomst zowel in enkelvoud als in meervoud dezelfde betekenis.

in aanmerking nemende dat

  • Klant de beschikking heeft over persoonsgegevens van diverse betrokkenen;
  • Waar in deze overeenkomst gesproken wordt over persoonsgegevens, hiermee persoonsgegevens in de zin van artikel 4 van de Algemene Verordening Gegevensbescherming (hierna: “AVG”) bedoeld worden;
  • Klant bepaalde vormen van verwerking wil laten verrichten door Starred ten behoeve van de uitvoering van de Overeenkomst;
  • Waarvoor Klant de doeleinden heeft en middelen aanwijst en waarvoor de hierin genoemde voorwaarden gelden;
  • Starred hiertoe bereid is en tevens bereid is verplichtingen omtrent beveiliging en andere aspecten van de AVG na te komen, voor zover dit binnen zijn macht ligt;
  • Klant aangemerkt kan worden als verantwoordelijke in de zin van artikel 4 van de AVG;
  • Starred aangemerkt kan worden als verwerker in de zin van artikel 4 van de AVG;
  • Partijen hun rechten en plichten schriftelijk wensen vast te leggen middels deze verwerkersovereenkomst (hierna: “Verwerkersovereenkomst”).

zijn partijen als volgt overeengekomen

     1. Doeleinden van verwerking

  1. Starred verbindt zich onder de voorwaarden van deze Verwerkersovereenkomst in opdracht van Klant persoonsgegevens te verwerken. Verwerking zal uitsluitend plaatsvinden in het kader van de Overeenkomst, de uitvoering van de Dienst, de doeleinden die daarmee samenhangen en die doeleinden die met nadere instemming worden bepaald. Klant bepaalt zelf welke (soorten) persoonsgegevens hij door Starred laat verwerken en op welke (categorieën) betrokkenen deze persoonsgegevens betrekking hebben; Starred heeft hierop geen invloed.
  2. Starred zal de persoonsgegevens niet voor enig ander doel verwerken dan zoals door Klant is vastgesteld en zoals is omschreven in lid 3. Klant zal Starred op de hoogte stellen van de verwerkingsdoeleinden voor zover deze niet reeds in de Overeenkomst en/of Verwerkersovereenkomst zijn genoemd.
  3. Starred mag de persoonsgegevens in opdracht en onder verantwoordelijkheid van Klant anonimiseren. Starred mag de geanonimiseerde gegevens gebruiken voor statistische- en/of kwaliteitsdoeleinden, alsmede het doen van statistisch onderzoek naar de kwaliteit van haar dienstverlening. Tevens mag Starred de geanonimiseerde gegevens voor eigen doeleinden gebruiken.
  4. De in opdracht van Klant te verwerken persoonsgegevens blijven eigendom van Klant en/of de betreffende betrokkenen.
  5. Klant staat ervoor in dat alle op Klant rustende verplichtingen uit de AVG worden nageleefd bij de verwerking van persoonsgegevens. Klant vrijwaart Starred tegen alle aanspraken en claims die verband houden met het niet of niet juist door Klant naleven van de AVG.

     2. Verplichtingen Starred

  1. Ten aanzien van de in artikel 1 genoemde verwerkingen zal Starred zorg dragen voor de naleving van de toepasselijke wet- en regelgeving, waaronder in ieder geval begrepen de wet- en regelgeving op het gebied van de bescherming van persoonsgegevens, zoals de AVG.
  2. Starred zal Klant, op diens eerste verzoek daartoe, informeren over de door haar genomen maatregelen aangaande haar verplichtingen onder deze Verwerkersovereenkomst, de AVG.
  3. De verplichtingen van Starred die uit deze Verwerkersovereenkomst voortvloeien, gelden ook voor degenen die persoonsgegevens verwerken onder het gezag van Starred, waaronder begrepen maar niet beperkt tot werknemers, in de ruimste zin van het woord.

    3. Doorgifte van persoonsgegevens

  1. Starred mag de persoonsgegevens verwerken in landen binnen de Europese Unie. Klant geeft Starred daarnaast toestemming om persoonsgegevens buiten de Europese Unie te verwerken, met inachtneming van de toepasselijke privacywetgeving.
  2. Starred zal Klant, indien hij daarom expliciet verzoekt, melden in welk land of landen de persoonsgegevens worden verwerkt.
  3. Klant heeft het recht om bij gegronde redenen bezwaar te maken tegen gegevensverwerkingen buiten de Europese Unie. Partijen zullen in dat geval in overleg treden om tot een gezamenlijke oplossing te komen.

     4. Verdeling van verantwoordelijkheid

  1. De toegestane verwerkingen worden langs volledig geautomatiseerde weg onder controle van Starred uitgevoerd.
  2. Starred is louter verantwoordelijk voor de verwerking van de persoonsgegevens onder deze Verwerkersovereenkomst, overeenkomstig de instructies van Klant en onder de uitdrukkelijke (eind)verantwoordelijkheid van Klant. Voor de overige verwerkingen van persoonsgegevens, waaronder in ieder geval begrepen maar niet beperkt tot de verzameling van de persoonsgegevens door de Klant, verwerkingen voor doeleinden die niet door Klant aan Starred zijn gemeld, verwerkingen door derden en/of voor andere doeleinden, is Starred uitdrukkelijk niet verantwoordelijk.
  3. Klant garandeert dat de inhoud, het gebruik en de opdracht tot de verwerkingen van de persoonsgegevens zoals bedoeld in deze Verwerkersovereenkomst, niet onrechtmatig is en geen inbreuk maken op enig recht van derden.

     5. Inschakeling van derden of onderaannemers

  1. Klant geeft Starred toestemming om bij de verwerking van persoonsgegevens op grond van deze Verwerkersovereenkomst gebruik te maken van een derde, met inachtneming van de toepasselijke privacywetgeving.  Klant heeft het recht om bij gegronde redenen bezwaar te maken tegen door Starred ingeschakelde derden. Partijen zullen in dat geval in overleg treden om tot een gezamenlijke oplossing te komen.
  2. Starred zal Klant via de Website een lijst aanleveren met ingeschakelde derden. Indien de door Starred ingeschakelde derden veranderen, dan zal Starred de lijst op de Website updaten en Klant daarvan op de hoogte stellen. Indien Klant het niet eens is met een ingeschakelde derde, dan zullen Partijen in goed overleg op zoek gaan naar een oplossing.
  3. Starred zorgt er in ieder geval voor dat deze derden schriftelijk dezelfde plichten op zich nemen als tussen Klant en Starred is overeengekomen.

     6. Beveiliging

  1. Starred zal zich inspannen voldoende technische en organisatorische maatregelen te nemen met betrekking tot de te verrichten verwerkingen van persoonsgegevens, tegen verlies of tegen enige vorm van onrechtmatige verwerking (zoals onbevoegde kennisname, aantasting, wijziging of verstrekking van de persoonsgegevens).
  2. Teneinde Klant inzicht te verschaffen in de door Starred getroffen beveiligingsmaatregelen, wordt inzage in het beveiligingsbeleid verschaft. Het beveiligingsbeleid is te raadplegen via http://strdlive.qreateit.nl/security.pdf.
  3. Starred staat er niet voor in dat de beveiliging onder alle omstandigheden doeltreffend is. Indien een, in deze Verwerkersovereenkomst uitdrukkelijk omschreven, beveiligingsmaatregel ontbreekt, zal Starred zich inspannen de beveiliging te laten voldoen aan een niveau dat, gelet op de stand van de techniek, de gevoeligheid van de persoonsgegevens en de aan het treffen van de beveiliging verbonden kosten, niet onredelijk is.
  4. Klant stelt enkel persoonsgegevens aan Starred ter beschikking voor verwerking, indien zij zich ervan heeft verzekerd dat de vereiste beveiligingsmaatregelen zijn getroffen.

     7. Meldplicht

  1. In het geval van een beveiligingslek en/of een datalek (een inbreuk op de beveiliging van persoonsgegevens die leidt tot een aanzienlijke kans op nadelige gevolgen, dan wel nadelige gevolgen heeft, voor de bescherming van persoonsgegevens, in de zin van artikel 34 van de AVG) zal Starred de Klant daar zo spoedig mogelijk over informeren, in ieder geval binnen vierentwintig (24) uur nadat het lek bekend is geworden bij Starred. Klant beoordeelt of zij de toezichthouder en/of de betrokkene(n) zal informeren of niet. Klant is verantwoordelijk voor het voldoen aan eventuele wettelijke meldplichten.  
  2. De meldplicht behelst in ieder geval het melden van het feit dat er een lek is geweest, alsmede de volgende informatie voor zover deze bij Starred bekend is:
  • wat de (vermeende) oorzaak is van het lek;
  • contactgegevens voor de opvolging van de melding;
  • wat de voorgenomen en/of reeds ondernomen maatregelen zijn om het lek te dichten en om de gevolgen van het lek te beperken.
  1. Indien Starred op het moment van de melding nog niet over alle bovenstaande informatie beschikt, zal Starred de ontbrekende informatie zo spoedig mogelijk na sturen.

    8. Afhandeling verzoeken van betrokkenen

  1. In het geval dat een betrokkene bij Starred een verzoek indient tot uitoefening van enig wettelijk recht, zal Starred het verzoek doorsturen aan Klant, en zal Klant het verzoek verder afhandelen. Starred mag de betrokkene daarvan op de hoogte stellen. Indien blijkt dat Klant hulp nodig heeft van Starred voor de uitvoering van een verzoek van een betrokkene, zal Starred, indien Klant dit verlangt, medewerking verlenen.
  2. Starred mag de kosten voor de afhandeling van het verzoek doorbelasten aan Klant.

    9. Geheimhouding en vertrouwelijkheid

  1. Op alle persoonsgegevens die Starred van Klant ontvangt en/of zelf verzamelt in het kader van deze Verwerkersovereenkomst, rust een geheimhoudingsplicht jegens derden.
  2. Deze geheimhoudingsplicht is niet van toepassing voor zover Klant uitdrukkelijke toestemming heeft gegeven om de informatie aan derden te verschaffen, indien het verstrekken van de informatie aan derden logischerwijs noodzakelijk is gezien de aard van de verstrekte opdracht en de uitvoering van deze Verwerkersovereenkomst, of indien er een wettelijke verplichting bestaat om de informatie aan een derde te verstrekken.

    10. Controle en audit

  1. Klant heeft het recht om audits uit te laten voeren door een onafhankelijke geregistreerde EDP auditor die aan geheimhouding is gebonden ter controle van naleving van de verplichtingen omtrent beveiliging (art. 6) en het melden van datalekken (art. 7) van deze Verwerkersovereenkomst.
  2. Deze audit vindt uitsluitend plaats bij een concreet en gegrond vermoeden van misbruik van persoonsgegevens, en pas nadat Klant de bij Starred aanwezige soortgelijke auditrapportages heeft opgevraagd, beoordeeld en redelijke argumenten aanbrengt die een door Klant geïnitieerde audit alsnog rechtvaardigen. Een dergelijke audit wordt gerechtvaardigd wanneer de bij Starred aanwezige soortgelijke auditrapportages geen of onvoldoende uitsluitsel geven over het naleven van de verplichtingen omtrent beveiliging (art. 6) en het melden van datalekken (art. 7) van deze Verwerkersovereenkomst.
  3. Starred zal aan de audit meewerken en alle voor de audit redelijkerwijs relevante informatie, inclusief ondersteunende gegevens zoals systeemlogs, en medewerkers zo tijdig mogelijk en binnen een redelijke termijn ter beschikking stellen, waarbij een termijn van maximaal twee (2) weken redelijk is.
  4. De audits zullen minimaal twee (2) weken van tevoren aangekondigd worden, zodat Partijen zich gedegen kunnen voorbereiden.
  5. De bevindingen naar aanleiding van de uitgevoerde audit zullen door Partijen in onderling overleg worden beoordeeld en, naar aanleiding daarvan, al dan niet worden doorgevoerd door één van de Partijen of door beide Partijen gezamenlijk.
  6. De kosten van de audit worden door Klant gedragen.

    11. Duur en beëindiging

  1. De Verwerkersovereenkomst is aangegaan voor de duur zoals bepaald in de Overeenkomst tussen Partijen en bij gebreke daarvan in ieder geval voor de duur van de samenwerking
  2. Deze Verwerkersovereenkomst is aangegaan voor onbepaalde tijd. Hierbij hoeft geen opzegtermijn in acht te worden genomen. Beëindiging van de Overeenkomst doet echter deze Verwerkersovereenkomst op hetzelfde moment eindigen.
  3. De Verwerkersovereenkomst kan tussentijds niet worden opgezegd.
  4. Deze Verwerkersovereenkomst mag worden gewijzigd op dezelfde wijze als de Overeenkomst.
  5. Zodra de Verwerkersovereenkomst, om welke reden en op welke wijze dan ook, is beëindigd, zal Starred alle voor Klant opgeslagen persoonsgegevens tot dertig (30) dagen na de beëindiging beschikbaar houden, zodat Klant de persoonsgegevens zelf kan downloaden via het Account. Na deze termijn worden alle persoonsgegevens van Klant gewist, ongeacht of Klant deze heeft gedownload of niet, tenzij schriftelijk anders is overeengekomen.

    12. Overige bepalingen

  1. De Verwerkersovereenkomst en de uitvoering daarvan worden beheerst door Nederlands recht.
  2. Alle geschillen, welke tussen Partijen mochten ontstaan in verband met de Verwerkersovereenkomst, zullen worden voorgelegd aan de bevoegde rechter in Amsterdam.
  3. Indien de privacywetgeving wijzigt, zullen Partijen meewerken deze Verwerkersovereenkomst aan te passen teneinde aan deze wetgeving te kunnen (blijven) voldoen.
  4. Logs en gedane metingen door Starred geleden als dwingend bewijs, behoudens tegenbewijs te leveren door Klant.

Starred security documentation


Introduction

This document is a comprehensive detailing of all of Starred’s security policy and practices. It covers:  infrastructure security, configuration management, vulnerability scanning, monitoring, data security, data sovereignty, support access, web application security, user authentication, encryption, network security, backups, and provides a list of Starred’s data sub-processors.

While this doc should cover all your security-related questions, we’d be more than happy to provide more detail. Just reach out to Customer Happiness through in-app chat.

 

Infrastructure Security

Data Centers

Configuration Management

Patching Policy

Infrastructure Resource Access

Vulnerability Scanning

Monitoring

Data Security

Privacy

Data Sovereignty

Leaving Starred

Support Access

Web Application Security

Change Management

User Authentication

Password Storage

Encryption

HTTPS/TLS

Encryption In Transit

Encryption At Rest

Network Security

Backups and Business Continuity

Backups

List of data sub-processors

Infrastructure Security

Data Centers

We use Amazon AWS, the leader in Cloud computing, and the longest running Cloud provider. As the longest running solution, they also have the most experience in the field when it comes to securing their locations.

Security at AWS facilities is described well in Amazon’s security whitepaper in the “Physical and Environmental Security” section. It includes 2x Two-Factor authentication, intrusion detection systems, and 24 hour surveillance by professional security staff.

On Amazon’s compliance page, you can find details on which certifications they hold, and laws they follow. They include:

  • ISO 9001, 27001, 27017, 27018
  • SOC 1, 2, 3
  • C5
  • G-Cloud
  • GDPR

Your data are stored in Ireland in the EU, and furthermore Amazon is EU-U.S. Privacy Shield listed.

 

Configuration Management

All changes to infrastructure are performed in the same way that changes to our software are performed, that is to say, we treat infrastructure as code. We do this using Ansible, Terraform, and Packer.

This means:

    • Infrastructure cannot change without going through version control. No ad-hoc changes can be made, which means there are no nasty surprises when infrastructure needs to be reprovisioned.
    • No unauthorised changes
    • Guaranteed uniformity and known state of all resources.


Since no manual work is necessary in order to bring up resources of a needed configuration, it is almost entirely (save for the databases) an automatic process, and our infrastructure will scale to meet the demands of our users.

Patching Policy

For non-database servers, security patches to used software are installed automatically, as they become available. No manual intervention is required. When patches are needed for database servers, an alert is triggered, and a schedule is planned for its application based on the severity of the bug.

Infrastructure Resource Access

Access to infrastructure resources (such as servers, for example) is managed by AWS IAM roles, and configuration management.

Each IAM role is clearly defined, and only gives its members access to the resources they need to do their work, and only at the level they need. For example, a frontend developer only needs read access to the staging environment’s CDN S3 bucket, and not full read/write access. Our servers’ access to resources is similarly structured, with clearly defined IAM roles.

Access to any of our machines is secured with the following measures:

    • Not possible directly via the internet. All machines have private addresses only, and are only accessible via a gateway
    • Access to machines is monitored
    • Access is only given to a small number of senior engineers
    • Password logins are disabled
    • Standard Linux user logins are disabled (root, ubuntu, etc.)

Vulnerability Scanning


Outpost24 is a Swedish security company specialising in automated and manual penetration testing. They continuously scan our application for vulnerabilities with their Secure Web Application Tactics vulnerability management solution, and try to find weaknesses in the way we operate. If anything is found we are informed immediately and prioritise a fix, based on the given threat level.

Monitoring

Our infrastructure and services are monitored in a variety of ways, including:

  • System and application metadata to a centralised logging service for analysis and alerting (Logz.io and NewRelic)
  • Internally written tools, tailored to our systems
  • AWS alerting of events such as instance scaling and spikes in traffic / changes in application performance

Data Security

Privacy

Here at Starred we handle personal data with the utmost care and security.. We process privacy-sensitive and personal data through our website www.strdlive.qreateit.nl and our feedback application. We do this on request of our clients, as well as for our own purposes.  

We comply with the obligations as set out in the General Data Protection Regulation (GDPR). That means among others:

  • we clearly state with what purpose we process personal data. We do that in this Privacy Statement;
  • we limit the collection of personal data to the personal data needed for legitimate purposes;
  • we will ask you for explicit consent to process your personal data when explicit consent is required. Given consent can be withdrawn at all times, but not retroactively;
  • we take the appropriate level of security measures to protect your personal data and demand the same from parties processing personal data on our request;
  • we respect your right to access, rectification and erasure of your personal data on your request.


We as Starred act as processor of the personal data that are processed via www.strdlive.qreateit.nl and as processor of the personal data that are collected on the request of our clients via the Starred feedback-application. In our Privacy Statement we set out which personal data we collect- and use with what purpose. Please take the time to read it carefully.

Data Sovereignty

We receive and stored data solely within the EU, and almost entirely in one location; Ireland (AWS: eu-west-1). For the purposes of redundancy and disaster recovery, we also stored encrypted backups in Germany (AWS: eu-central-1).

Leaving Starred


As a client – as soon as you terminate an agreement with Starred, in any way or for any reason whatsoever, Starred will keep available all your personal data stored for up to thirty (30) days after the termination. This gives you the opportunity to access to your customer and response data via your account and download it if needed. After this thirty (30) day period, all your personal data will be erased, and we at Starred will retain no access to it at all.

Support Access

In order to to help with any problems you’re having, our customer service representatives have access to your account. Our staff are prohibited from using this access except where absolutely necessary, or where you’ve requested assistance. We keep a log of every access to a customer’s account by our support representatives.

Web Application Security

Change Management

Changes to the product are introduced solely by the Starred development team (we don’t allow third-party access to the codebase). The team uses continuous integration and delivery:

The flow for any given change to the application is as follows:

  1. A request for the change is made in the form of a ticket, the ticket is evaluated from many angles, including whether it adds to the user experience and security.
  2. A branch is made from our master branch, linked to the ticket.
  3. An engineer will work on the branch, test it, put it through Quality Assurance, and finally submit it for code review.
  4. Two other engineers will review the branch, and may ask for changes as many times as necessary.
  5. Once the branch is approved, it is merged back into the master branch, and our CI pipeline packages it up for deployment (as a Docker image).
  6. A engineer then logs in to our deployment tool and deploys the new version of the service.


None of these steps are skippable, or optional, since they are part of programmed policies. It should also be noted that our build tool will refuse to build deployable packages unless the code is signed by a trusted engineer, and all its functional tests have been passed.
Failing services are self-healing, determined by a health check. Similarly, if somehow after all the tests, a non-working service is deployed to production, the service will roll itself back to the last working version.

User Authentication

Password Storage


We never store passwords as plain text. Instead, all passwords are salted and hashed via bcrypt, with a suitable cost parameter.

2FA

We offer Two-factor authentication (2FA), often referred to as two-step verification. It’s a security process in which the user provides two authentication factors to verify they are who they say they are.

Encryption

HTTPS/TLS

We never transmit data externally in plaintext. We always opt for the strongest encryption. We disable weak ciphers and weak protocols. As a result, we have an “A” score with Qualys.

Encryption In Transit

Starred supports full encryption in transit. No non-encrypted data leaves our datacenter. All our monitoring and backend systems either send local traffic over the VPC, or they use transport-level encryption when communicating with the rest of the internet.

Encryption At Rest

All data is encrypted at rest on our AWS EBS disks. Backups sent to our private S3 buckets are encrypted using 4,096 bit GPG keys.

Network Security

Our networks are all segregated into their own VPCs. Currently we have 3 networks; management, staging, and production. There are peering links between management and the other two, for the purposes of management services having access to those environments, but not between staging and production.

We utilise EC2 Security Groups to control access between subnets, networks, and the internet. By default, no access between machines is given, ports are only opened between them when necessary.

The only machine in any of our networks that has a public IP address is the VPN, everything else has no direct connection. Even our web servers, which are accessed via HTTPS only via a loadbalancer. Our internal IPs are only accessible via SSH via a gateway, and the gateway is only accessible via the VPN.
Our VPN is protected with multifactor authentication. The first (the “possession factor”) is a revocable certificate, attached to a username. The second is (the “knowledge factor”) is a (very) strong password for that certificate. And the third (the “inherence factor”) is an OTP token, regenerated every minute by passing a biometric scan.

Backups and Business Continuity

Backups


Backups of all systems are taken every 24 hours, encrypted, and sent off to two different S3 locations (eu-west-1, and eu-central-1)

List of data sub-processors

 

Third Party Service/ Vendor Purpose Entity Country Website
AWS Amazon Data hosting Ireland https://aws.amazon.com/
Mailchimp Email service provider USA https://mailchimp.com
Redis Infrastructure Database provider Ireland https://redis.io/
RabbitMQ Message Queueing Infrastructure Ireland https://www.rabbitmq.com/
New Relic Digital Performance Monitoring and Management USA https://www.newrelic.com
Logz.io AI-Powered ELK as a Service Ireland https://logz.io/

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Feedback matters and it’s been missing a human touch. It’s time for companies who are ready to listen. We empower the conversation.

Better feedback for everyone, on a human scale.

At Starred we like to work smart: working smarter to build great software, and working with smart companies who listen. As the feedback solution which puts the respondent first, we’re empowering conversations between companies and their customers and employees.

What’s more, we equip them with the actionable insights they need to make better decisions and boost loyalty. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.

Life at Starred – follow us on Instagram!

It’s all about the team! 💪

Our mission is to make feedback better for everyone, to empower the conversation. Joining Starred means you’ll be working with ambitious people, who empower one another to do their very best work. That also goes for celebrating success and enjoying life!

A big part of our team is working from our HQ in Amsterdam, and our other Stars bring feedback back to life from London and Barcelona.

We believe cultural diversity benefits companies in countless ways, therefore we now have 12 nationalities in our team and we’d like this number to grow. We all speak English, but that doesn’t stop us from learning new words in different languages and many interesting things about other cultures.

Want to be part of it? Check out our vacancies below.

General Terms And Conditions Starred B.V.

 

25 May 2018

These General Terms and Conditions apply to any offer of Starred B.V. pertaining to its Services and form an integral part of every Contract between Starred B.V. and the Client. Client-imposed stipulations or terms and conditions that deviate from, or are not present in, these General Terms and Conditions are binding on Starred B.V. only if and to the extent that Starred B.V. has accepted them explicitly in writing.

     1.  Definitions

The terms in the General Terms and Conditions of which the first letter is capitalised have the following meaning.

  1. 1 Administrator(s): the End User(s) who has (have) been designated as an Administrator according to his or her Account and who can make administrative decisions under the responsibility of the Client.
  2. Account: the online environment, made available to the Client, whereby the Client can administer and configure (certain aspects of) the Service, as well as the configuration(s) and data stored by the Client itself.
  3. General Terms and Conditions: the present terms and conditions, including Annex.
  4. API: the application programming interfaces developed by Starred that allow the Client to automatically retrieve, receive, add, change, and remove certain information of the Service, as well as to start up technical processes.
  5. Annex: each annex that forms a part of the Contract and/or the General Terms and Conditions.
  6. Service(s): the service(s) that Starred will perform for the Client, including but not limited to:
    • supplying software-as-a-service;
    • other services as described in the offer of Starred.
  1. End User: the natural person, working within the organisation of the Client (including—but not limited to—the person employed or hired externally by the Client), who has been granted access to the Service and who makes use of the functionality of the Service under the Client’s responsibility.
  2. Intellectual Property Rights: all intellectual property rights and related rights such as copyrights, trademark rights, patent rights, model rights, trade name rights, database rights and neighbouring rights, as well as domain names and rights to know-how.
  3. Client: a natural or legal person acting in the course of a profession or in carrying on a business, entering into the Contract and making use of the Service.
  4. Licence: the non-exclusive and non-transferable right of use granted by Starred to the Client for the use of the service.
  5. Contract: the contract formed between Starred and the Client in which Starred enables the Client to make use of the Service.
  6. Party (or Parties): any party to the Contract, or both parties jointly.
  7. Starred: Starred B.V., having its registered office in Amsterdam, the Netherlands, registered with the Dutch Chamber of Commerce with the number 55735452.  
  8. Website: Starred’s website.

     2. Formation and fulfilment of the contract

  1. The Contract with the Client is formed by accepting the offer in writing or by registering online via the Website. Agreeing to the offer and these General Terms and Conditions can be done in writing and electronically.
  2. Starred’s offers are without obligation and valid for the period indicated in the offer. If no period is indicated, then the offer remains valid until thirty (30) days after the date on which it has been issued.
  3. The scope of the Contract and the Service can be changed in the Administrator’s Account. The log files in possession of Starred resulting from the Account of the Administrator are guiding in that regard and are considered to be compelling evidence.
  4. Starred will commence providing the Service as soon as possible after the signing of, or agreed start date of the Contract.
  5. If it turns out that the information provided by the Client in the request for the Contract is inaccurate, then Starred has the right to change the Contract accordingly, including but not limited to modifying the prices and the composition of the package. Starred will consult with the Client before changing the Contract.

     3. Use of Service

  1. The Service enables the Client to simply and clearly gather and analyse feedback and to generate statistics. The Client itself determines how it will use the Service and for which specific purposes.
  2. The Client uses and configures the Service entirely at its own responsibility and without assistance from Starred. The Client can contact Starred for support in accordance with Clause 9 of these General Terms and Conditions if Starred’s assistance is required for the configuration.
  3. The Client must create an Account to make use of the Service. The Client can immediately log into the Account and use the Service once the registration is completed. The Client is obliged to truthfully enter all information related to the Account. Starred reserves the right to verify the information entered, but is not obligated to do so.
  4. The Client must safeguard the access to the Account against unauthorised parties by means of the username and password. The Client is aware that third parties who have come into possession of its login information can cause damage. In particular, the Client will therefore keep their passwords strictly secret. Starred can assume that everything happening through the account after login with username and password is done under the direction and supervision of the Client. The Client is therefore liable for all these actions, unless the Client has reported to Starred that someone else knows the password. In that case, Starred has a duty of care to resolve the issues in a fair timeframe, e.g. by blocking the account and/or changing the login information.
  5. The Client must forthwith notify Starred and change the (login) information if misuse of the Account is suspected.
  6. The Client can designate an Administrator(s) who can make administrative decisions regarding the accounts of the End User(s) under the responsibility of the Client. The Administrator has the right to expand and/or limit the End User’s or End Users’ possibilities for use.
  7. The Client can make use of the API upon request. Starred does not provide any guarantee of the proper functioning and availability of the API; proper functioning and availability depends (in part) on the (web) systems of the Client.

     4. Terms of use of the Service

  1. The Client is prohibited from using the Service for actions that conflict with the applicable laws and regulations. This includes, but is not limited to, storing or distributing information via the Service that is libellous, defamatory or racist.
  2. The Client is only authorised to use the Service for its own use. In addition, the Client is authorised to provide access to the Account to third parties, but only if this is done for requesting and obtaining feedback on the client’s behalf and taking into account these General Terms and Conditions. Contrary to the stipulations above, the Client is authorised to make the Service available to End-Users and Administrators for the purposes of using the Service under the responsibility of the Client.
  3. In particular (but not exclusively), it is not permitted to:
    1. use the Service in such a manner that it causes a violation of the privacy of third parties, including in any case but not exclusively the dissemination of personal data of third parties or the repeated harassment of third parties with communications they do not want;
    2. offer, via the Services, materials that are unmistakably libellous, defamatory, offensive, racist, discriminating or inflammatory;
    3. disseminate information that is pornographic or erotic (even if it is legal in itself);
    4. disseminate information in conflict with copyrights or post hyperlinks to such information;
    5. send spam and/or any other form of (undesirable) communication through the Service;
    6. resell the Service or act itself in any other way as a supplier of the Service;
    7. distribute malignant content such as viruses or spyware.
  1. The Client is fully responsible for all actions performed through the Accounts of End-Users. The Client will impose on the Administrators and/or End-Users at least the same terms and conditions regarding the use of the Service as those included in these General Terms and Conditions.
  2. Starred will warn the Client if it detects that the Client is violating the above-mentioned terms and conditions or receives a complaint in that regard. If this does not result in an acceptable solution, Starred can intervene to end the violation. Starred can intervene without warning in urgent or serious cases.
  3. If Starred believes that nuisance, damage or other hazards are caused to the functioning of the computer systems or the network of Starred or third parties and/or of the provision of services via the Internet, in particular by excessive sending of e-mail or other information, leaks of personal data or activities of viruses, Trojans, and comparable software, then Starred has the right to take all measures that it deems reasonably necessary to deal with or prevent these dangers.
  4. Starred has at all times the right to report detected offences. Furthermore, Starred has the right to hand over the name, address, IP address, and other identifying information of the Client to a third party that complains about the Client infringing its rights or these General Terms and Conditions, provided that the accuracy of the complaint is sufficiently plausible, that there is no other way to obtain this information, and that the third party has a clear interest in the information being handed over.
  5. Starred can recover the loss resulting from violations of these rules of conduct from the Client. The Client will hold Starred harmless from all claims of third parties pertaining to loss resulting from a violation of this acceptable use policy.

     5. Availability and maintenance

  1. Starred makes an effort to make the Service available, but does not guarantee uninterrupted availability.
  2. Starred maintains the Service while it is active. Starred will perform this planned maintenance when the Service is in periods of low demand , if that maintenance is anticipated to result in a restriction of the availability. Maintenance is, where  possible, announced in advance. Emergency maintenance deemed necessary by Starred, may be carried out at any time and will not be announced in advance. Starred will never be liable to pay any compensation of loss sustained by the Client as a result of the disablement referred to.
  3. Starred has the right to modify the functionality of the Service from time to time. In that regard, feedback and suggestions of the Client are welcome, but Starred itself ultimately decides which modifications it does or does not implement.

     6. Prices

  1. The fee for the Service to be provided by Starred is described on the Website and/or in the offer.
  2. All prices specified by Starred are exclusive of turnover tax and other government levies except when an amount is explicitly stated otherwise.
  3. All prices on the website, brochures, and other materials of Starred can be prone to obvious typing and calculation errors. Starred does not accept any liability for the consequences of obvious typing and calculation errors.
  4. Starred reserves the right to change rates in the interim. The changes will be announced on the Website, in a newsletter and/or a personal e-mail from Starred at the latest one (1) month before taking effect. Until the date on which the change takes effect, the Client who does not agree with these changes is authorised to terminate the Contract as from the date on which the changes take effect.
  5. Starred will notify the Client accordingly if the Client exceeds the specifications of the Service package. In that case, Starred has the right to place the Client in a higher package and related pricing model. This increase will apply for the remaining duration of the Contract.

     7. Terms of payment

  1. Starred will invoice the Client in advance for the amounts payable once-only by the Client. The periodically payable amounts will be invoiced to the Client before the period in question.
  2. The Client agrees with electronic invoicing by Starred.
  3. The term of payment of an invoice is thirty (30) days after the invoice date, unless otherwise explicitly agreed on in writing.
  4. If the Client has not yet fully paid when this term expires, then it is automatically in default without a notice of default being required.
  5. In the event of late payment, a Client must pay full compensation of extrajudicial and court collection costs, including costs for lawyers, bailiffs, and debt-collection agencies, in addition to the amounts payable, including statutory commercial interest.
  6. If the Client is in default, then Starred has the right to limit its Service, e.g. by restricting access to the Service and/or by disabling certain functionalities within the Service.

     8. Intellectual property

  1. All Intellectual Property Rights to all software of the Service made available pursuant to the Contract, including the Website, are vested exclusively in Starred or its licensors. During the term of the Contract, the Client receives exclusively a License, and furthermore only the authorisations explicitly granted to the Client by means of these terms and conditions or otherwise.
  2. Starred has the right to revoke or not to grant the License referred to in the previous paragraph if the Client has not fulfilled its obligations pursuant to the Contract.
  3. All information entered into the Service by or on behalf of the Client remains the property of the Client. During the term of the Contract, Starred receives a right of use for this information to carry out the Contract and to make the use of the Service possible. Starred will refrain from specific analyses and/or inspection per Client, unless requested specifically by the Client. The Client can revoke this right of use by removing the information in question and/or terminating the Contract.
  4. Starred has the right to anonymise the information entered by or on behalf of the Client and to analyse it for statistical purposes such as, but not limited to, industry benchmarks and/or improving its own services. To the extent that (intellectual) property rights to this aggregated information arise, they will be vested in Starred.
  5. Starred and its suppliers are authorised to take technical measures to protect the Service’s software. If Starred has protected its software by means of technical protection, then the Client is forbidden from removing or circumventing this protection.
  6. If the Client modifies the Service with its own signs and/or texts protected by Intellectual Property Rights of the Client, then Starred will use these only for their intended purpose.
  7. If the Client sends information to Starred, e.g. feedback about an error or a suggestion for improvement, then the Client grants Starred an unlimited and perpetual right to use this information for the Service. This does not apply to information marked explicitly as confidential by the Client.

     9. Support

  1. Starred will make an effort to provide support for the Service in the form of telephone support or remote assistance that Starred believes to be supportive and can be performed quickly and straightforwardly. Starred will make an effort to respond adequately and within a reasonable period.
  2. The level of support depends on the services selected. When purchasing the service package, the Client is made aware via the Website of the level of support.
  3. Starred is willing to perform certain other work for the Client in addition to the support specified in paragraph 1. Starred will prepare an offer for the work in question at the request of the Client. Insofar as possible, Starred will inform the Client in writing of the costs of the support prior to carrying out the work.

     10. Personal data and security

  1. The personal data to be processed by Starred in carrying out the Service are subject to the General Data Protection Regulation (GDPR), in which the Client is the “controller” and Starred the “processor”.
  2. A Data Processing Agreement including additional guarantees pertaining to the processing of personal data forms a part of the Contract and has been included in Annex 1 to these General Terms and Conditions.

     11. Liability

  1. The total liability of Starred is limited to compensation of direct loss up to the amount that is equal to the amount that the insurance of Starred will pay. If the insurance does not pay, then the liability will be limited to the amount that the Client has paid for the use of the Service in the three months preceding the event causing the loss (excluding VAT), in which a series of related events counts as a single event. The total compensation for direct loss will in no event exceed EUR 10,000 (excluding VAT). The term “direct loss” shall mean:
    1. reasonable and proven costs incurred by the Client to request that Starred (again) properly fulfil the Contract;
    2. reasonable and proven costs, made to determine the cause and size of the loss, in so far as it concerns the direct loss as referred to here;
    3. reasonable and proven costs incurred by the Client to prevent or limit the direct loss as referred to in this clause.   
  1. Starred’s liability for indirect loss, in any case including consequential loss, loss of profit, missed savings, corruption or loss of (business) information, and loss due to business interruption, is excluded.
  2. The limitation of liability as referred to in the preceding paragraphs of the present clause will cease to be applicable if and to the extent that the loss is a consequence of intent or gross negligence of the management of Starred.
  3. Starred’s liability due to an attributable shortcoming in the performance of the Contract will only arise if the Client properly and forthwith gives Starred notice of default in writing, while stipulating a reasonable term for curing the shortcoming, and Starred still fails to fulfil its obligations even after that term. The notice of default must contain a description of the default that is as detailed as possible, so that Starred is able to respond adequately.
  4. The condition for any right to compensation to arise is that the Client must notify Starred in writing of the loss within two (2) months after its discovery.
  5. The application of Article 6:271 et seq. of the Dutch Civil Code is excluded. The tenet of dissolution is elaborated in this part of the law. Dissolution of the Contract is excluded explicitly.
  6. The Client holds Starred harmless against all claims from third parties pursuant to any reason, in the matter of compensation for loss, costs or interest, related to this Contract and/or the Service.

     12. Force majeure

  1. None of the Parties can be obliged to fulfil any of their obligations if a circumstance outside the control of the Parties that could not or should not have already been anticipated at the conclusion of the Contract undoes any reasonable possibility of fulfilment.
  2. Force majeure shall be taken to mean (but not exclusively): disruptions in the telecommunication infrastructure, Internet, a (D)DOS attack, domestic disturbances, mobilisation, war, obstruction of transport, strike, lockout, import and export impediments, interruptions of operations, stagnation in supply, fire, flood, breach of contract by suppliers on whom Starred depends in the fulfilment of a Contract, as well as other circumstances outside Starred’s control reasonably preventing it from providing the Service.
  3. If the situation of force majeure prevents the fulfilment for longer than thirty (30) days, then both Parties have the right to terminate the Contract effective immediately, without this giving rise to any obligation of compensation. That what has already been performed pursuant to the Contract, will in that case be settled proportionally, without the Parties owing each other something for the remainder.

     13. Changes to the Terms and Conditions

  1. Starred reserves the right to change or supplement these terms and conditions.
  2. Changes also apply to Contracts already concluded taking into account a term of thirty (30) days after the announcement of the change on the Website of Starred and by electronic messaging. Changes of minor importance can be implemented at all times.
  3. If the Client does not want to accept a change in these terms and conditions that is not of minor importance, then the Client can terminate the Contract up to the date on which these new terms and conditions take effect by this date. Use of the Service after the effective date counts as accepting the changed or supplemented terms and conditions.

     14. Duration and termination

  1. The Contract is entered into for the term specified in the Contract and is automatically renewed for the following period, unless stipulated otherwise in the Contract. The Contract is concluded for an indefinite period of time if no term is specified. In the event of a trial period, the Contract will run for the duration of this trial period.
  2. The Contract may be terminated by either Party, without giving any reasons, taking into account a notice period of one (1) month before the end of the specified term.
  3. Starred can suspend or terminate the Contract in writing effective immediately if at least one of the following special grounds apply:
    1. the Client is declared to be in liquidation;
    2. the Client is granted a moratorium on payment(s) (provisional or not);
    3. the Client’s operations are discontinued or wound up;
    4. the Client can no longer be considered capable of meeting the obligations arising from or pursuant this Contract;
  1. If Starred suspends the fulfilment of the obligations, it retains its claims pursuant to the law and the Contract, including the claim on payment for the Services that have been suspended.
  2. Starred’s claims on the Client become immediately payable if the Contract is terminated. Starred will never be obliged to refund the Client’s payments already received, or to pay any compensation, in the event of the termination of the Contract, for any reason whatsoever.
  3. If the Client acts contrary to these General Terms and Conditions, then Starred has the right to block the access to the Service and to suspend the Contract.
  4. Once the Contract is terminated, as a consequence of a notice to terminate, all data stored for the Client will be kept available up to thirty (30) days after the termination, so that the Client can download the data itself via the Account. After this period, all data of the Client will be erased, irrespective of whether the Client has downloaded them or not, unless agreed otherwise in writing.
  5. The Client can download the data stored by the Client or processed via the Service at any time via the Account. Starred is not obliged to make the data or another form of backup available to the Client of its own initiative.

     15. Final provisions

  1. This Contract is governed by Dutch law.
  2. The terms “written” or “in writing” in these General Terms and Conditions also include communication via e-mail, provided that the identity of the sender and the integrity of the content are adequately established.
  3. Starred has the right to transfer its rights and obligations arising from the Contract to a third party that is taking over Starred or the business activities in question from Starred.
  4. The version of the communication in question received or stored by Starred is considered to be proof thereof, subject to evidence to the contrary provided by the Client.
  5. All disputes arising pursuant to this Contract are to be submitted to the Court of Amsterdam, insofar as mandatory legal provisions do not prescribe otherwise.
  6. A stipulation in these terms and conditions turning out to be null and void does not affect the validity of the other stipulations. The void stipulation will be replaced by a valid stipulation that has as much as possible the same effect as the old stipulation.
  7. The applicability of the obligations to provide information in Articles 6:227b, paragraph 1, and 6:227c of the Dutch Civil Code are explicitly excluded.

 

Annex 1 – DATA PROCESSING AGREEMENT

25 May 2018
This Data Processing Agreement is an annex to the Contract between the Client and Starred and describes the agreements regarding the processing of personal data. All definitions as described in the General Terms and Conditions of Starred have the same meaning, in singular as well as in plural, in this Data Processing Agreement.

Whereas:

  • The Client disposes of the personal data of various parties involved;
  • There where this contract refers to personal data, it refers to personal data within the meaning of Article 4 of the General Data Protection Regulation (hereinafter referred to as: “GDPR”);
  • The Client wants to have certain forms of processing performed by Starred for the fulfilment of the Contract;
  • For which the Client has the objectives and designates resources and to which apply the terms and conditions referred to hereinafter;
  • Starred is prepared to do so and is also prepared to fulfil obligations concerning protection and other aspects of the GDPR, to the extent that this is within its control;
  • The Client can be designated as a controller within the meaning of Article 4 of the GDPR;
  • Starred can be designated as a processor within the meaning of Article 4 of the GDPR;
  • The Parties want to lay down their rights and obligations in writing by means of this data processing agreement (hereinafter referred to as: “Data Processing Agreement”).

The Parties have agreed as follows:

     1. Objectives of processing

  1. Starred undertakes to process personal data on the instructions of the Client under terms and conditions of this Data Processing Agreement. Processing will take place exclusively within the scope of the Contract, the execution of the Service, the objectives connected thereto, and those objectives that are stipulated by further agreement. The Client itself determines which (types of) personal data will have processed by Starred and which (categories of) parties involved these personal data will pertain to; Starred cannot influence this.
  2. Starred will not process the personal data for any other objective than those determined by the Client and as described in paragraph 3. The Client will inform Starred about the processing objectives to the extent that these have not yet been specified in the Contract and/or Data Processing Agreement.
  3. Starred can anonymise the personal data on the instructions and on the responsibility of the Client. Starred can use the anonymised data for statistical and/or quality purposes, as well as for performing statistical analysis into the quality of its services. Starred can also use the anonymised data for its own purposes.
  4. The personal data to be processed on the instructions of the Client remain the property of the Client and/or the parties involved in question.
  5. The Client guarantees that all obligations resting with the Client arising from the GDPR are fulfilled when processing personal data. The Client holds Starred harmless against all claims related to the Client’s failure to comply or properly comply with the GDPR.

     2. Starred’s obligations

  1. Regarding the processing referred to in Clause 1, Starred will ensure compliance with the applicable laws and regulations, including in any case the laws and regulations in the sphere of personal data protection, such as the GDPR.
  2. Starred will inform the Client, on its first request in that regard, about the measures it has taken regarding its obligations under this Data Processing Agreement, the GDPR.
  3. Starred’s obligations arising from this Data Processing Agreement also apply to those that process personal data on the authority of Starred, including but not limited to employees, in the broadest sense of the word.

     3. Transfer of personal data

  1. Starred can process the personal data in countries within the European Union. In addition, the Client authorises Starred to process personal data outside the European Union, with due regard for the applicable privacy laws.
  2. Starred will report to the Client the country or countries in which the personal data are being processed, if the Client explicitly asks for this.
  3. The Client has the right to object to data processing outside the European Union if there are sound reasons to do so. In that case, the Parties will enter into consultation in order to find a common solution.

     4. Division of responsibility

  1. The authorised processing is performed in a fully automated manner under the control of Starred.
  2. Starred is merely responsible for the processing of personal data under this Data Processing Agreement, in accordance with the instructions of the Client and under the Client’s explicit (ultimate) responsibility. Starred is explicitly not responsible for the other processing of personal data, including in any case but not limited to the gathering of the personal data by the Client, processing for purposes not reported by the Client to Starred, processing by third parties and/or for other purposes.
  3. The Client guarantees that the content of, the use of, and the instructions for the processing of the personal data as referred to in this Data Processing Agreement are not unlawful and do not constitute a violation of any rights of third parties.

     5. Subprocessor

  1. The Client authorises Starred to make use of a third party in the processing of personal data pursuant to this Data Processing Agreement, with due regard for the applicable privacy laws.  The Client has the right to object to third parties called in by Starred if there are sound reasons to do so. In that case, the Parties will enter into consultation in order to find a common solution.
  2. Starred will provide the Client, via the Website, with a list of third parties called in. Starred will update the list on the Website and inform the Client accordingly if there is a change in the third parties called in by Starred. If the Client does not agree with a third party called in, then the Parties will search for a solution in proper consultation.
  3. Starred will in any case ensure that these third parties will assume in writing the same duties as those agreed between the Client and Starred.

     6. Security

  1. Starred will make an effort to take adequate technical and organisational measures pertaining to the processing of personal data to be performed, against loss or any form of wrongful processing such as unauthorized access, impairment/infringement, change or provision of the personal data).
  2. Inspection of the security policy is made possible in order to provide the Client with insight in the security measures taken by the Client. The security policy can be consulted via http://strdlive.qreateit.nl/security.pdf.
  3. Starred does not guarantee that the security is effective under all circumstances. If a security measure explicitly described in this Data Processing Agreement is missing, then Starred will make an effort to have the security meet a level that is not unreasonable in view of the state of technology, the sensitivity of the personal data, and the cost connected with providing the security.
  4. The Client only makes personal data available to Starred for processing, if it has assured itself that the required security measures have been taken.

     7. Duty of report

  1. In the event of a security leak and/or data leak (infringement of the security of personal data that results in a significant chance of adverse consequences, or that has adverse consequences, for the protection of personal data, within the meaning of Article 34 of the GDPR), Starred will inform the Client thereof as soon as possible, but in any case within twenty-four (24) hours after Starred has become aware of the leak. The Client assesses whether or not it will inform the regulator and/or the parties involved. The Client is responsible for fulfilling potential legal duties to report.
  2. The duty to report involves in any case reporting the fact that there has been a leak, as well as the following information in so far as known to Starred:
  • what the (alleged) cause is of the leak;
  • contact information for following up the report;
  • what the intended measures and/or measures already taken are for plugging the leak and for limiting the consequences thereof.
  1. If Starred did not yet dispose of all of the above information at the time of the report, then Starred will forward the missing information as soon as possible.

     8. Handling involved data subjects requests

  1. In case the data subject files a request with Starred to execute the any legitimate right, Starred will refer the request to the Client, and the Client will further carry out the request.  Starred can notify the data subject thereof. Starred will provide its cooperation, if the Client requires this, if it turns out that the Client needs Starred’s assistance for fulfilling a request of a data subject.
  2. Starred can charge for the costs of processing the request to the Client.

     9. Confidentiality

  1. An obligation of confidentiality towards third parties is attached to all personal data received by Starred from the Client and/or gathered by Starred within the scope of this Data Processing Agreement.
  2. This obligation of confidentiality does not apply to the extent that the Client has granted its explicit permission to provide the information to third parties, if the provision of the information to third parties is logically necessary in view of the nature of the instruction given and the fulfilment of this Data Processing Agreement, or if there is a statutory obligation to provide the information to a third party.

     10. Control and audit

  1. The Client has the right to have audits performed by an independent registered EDP auditor bound to confidentiality for verification of the fulfilment of the obligations concerning security (Clause 6) and reporting data leaks (Clause 7) of this Data Processing Agreement.
  2. This audit takes place exclusively if there is a concrete and good reason to suspect misuse of personal data, and only after the Client has requested and assessed similar audit reports present at Starred and has introduced reasonable arguments that justify an audit initiated by the Client. Such an audit is justified when the similar audit reports provided by Starred do not or not adequately provide a measure of the fulfilment of the obligations regarding security (Clause 6) and reporting data leaks (Clause 7) of this Data Processing Agreement.
  3. Starred will have to cooperate with the audit and make available all information, including supporting information such as system logs, and employees reasonably relevant to the audit  as timely as possible and within a reasonable period, meaning a period of at most two (2) weeks.
  4. The audits will be announced at least two (2) weeks in advance, so that the Parties can prepare adequately.
  5. The findings resulting from the audit performed will be assessed by the Parties in mutual consultation and consequently implemented or not by one of the Parties or by both Parties jointly.
  6. The Client bears the cost of the audit.

     11. Duration and termination

  1. The Data Processing Agreement is entered into for the duration as stipulated in the Contract between the Parties and in the absence thereof in any case for the duration of the cooperation.
  2. This Data Processing Agreement is concluded for an indefinite period. This is not subject to a notice period. However, termination of the Contract causes this Data Processing Agreement to end at the same time.
  3. The Data Processing Agreement cannot be terminated prematurely.
  4. This Data Processing Agreement can be changed in the same manner as the Contract.
  5. As soon as the Data Processing Agreement is terminated, in any way or for any reason whatsoever, Starred will keep available all personal data stored for the Client for up to thirty (30) days after the termination, so that the Client can download the personal data itself via the account. After this period, all personal data of the Client will be erased, irrespective of whether the Client has downloaded them or not, unless agreed otherwise in writing.

     12.Final provisions

  1. The Data Processing Agreement and its fulfilment are governed by the laws of the Netherlands.
  2. All disputes that may arise between the Parties in connection with the Data Processing Agreement will be brought before the competent District Court of Amsterdam (Rechtbank Amsterdam).
  3. If the privacy laws are amended, then the Parties will cooperate in modifying this Data Processing Agreement in order to be able (to continue) to comply with these laws.
  4. Logs and measurements performed by Starred are considered to be compelling evidence, unless the contrary is proved by the Client.

Privacy Statement

Privacy Statement

May 25, 2018

Via the website www.strdlive.qreateit.nl and through the feedback-application of Starred B.V. (hereafter: Starred) privacy-sensitive information or personal data are being processed. This is done by Starred on request of their clients as well as for their own purposes. Starred consider handling personal data of the highest importance. As a result, personal data are processed carefully and securely.

We comply with the obligations as set out in the General Data Protection Regulation (GDPR). That means among others:

  • we clearly state with what purpose we process personal data. We do that in this Privacy Statement;
  • we limit the collection of personal data to the personal data needed for legitimate purposes;
  • we will ask you for explicit consent to process your personal data when explicit consent is required. Given consent can be withdrawn at all times, but not retroactively;
  • we take the appropriate level of security measures to protect your personal data and demand the same from parties processing personal data on our request;
  • we respect your right to access, rectification and erasure of your personal data on your request.

Starred act as processor of the personal data that are processed via www.strdlive.qreateit.nl and as processor of the personal data that are collected on the request of their clients via the Starred feedback-application. In this Privacy Statement we wish to set out which personal data we collect and use with what purpose. We advise you to read it carefully.

Use of personal data

As you use our service you will leave certain data with us. These could be personal data. We keep and use only personal data that you’ve provided directly, or when it’s clear they were left for processing by us when provided. We could use the following types of data for the purposes set out in this privacy statement:

  • name and address data
  • invoice address
  • e-mail address
  • payment data
  • (profile) picture
  • the way you navigate through our service
  • statistics as to how you use the service

The legal grounds on which Starred processes your data as a processor is the execution of an agreement and consent. That happens for example when you visit our website when you accept our offer to use our service, and when you click on ‘accept’, when you’re asked for permission for the placement of cookies.

Contact form and newsletter

We offer a newsletter with which we want to keep those who are interested informed about our services. Your email address will be automatically added to our list of subscribers when you have applied for our services. Every newsletter will contain a link that allows you to unsubscribe. When you fill out a contact form on the website, or send us an email, the data that you provide will be kept as long as the nature of the form or content of your email requires for the complete response and handling of it. For this purpose we only collect your email address. We could contact you for commercial purposes via email. With each communication you’ll find an opportunity to unsubscribe.

Account

To use our service you need to register first. After registration we will hold the personal data you shared via the username you signed up with. We collect the data so you don’t have to fill them in every time, and so that we can contact you regarding the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you ordered.

We shall not transfer the personal data linked to your username to any third party unless it is necessary for the execution of the agreement with us, or if it is legally obliged. In case we suspect fraud or misuse of the Starred feedback-application we can transfer personal data to the authorities involved.

Transfer to third parties

We can transfer your data to our partners. These partners provide supporting services that are part of the execution of the agreement. These data are:

  • your name and address
  • your email address
  • the way you navigate through our service
  • statistics as to how you use the service

These partners are (also) located outside of the EU. They are however Privacy Shield certified or are compliant to the applicable privacy laws regarding transfer of data to third parties.

Security

We shall make sure appropriate security measures are in place to mitigate the risk of abuse and unauthorized access to personal data.

Storage period

Personal data provided by you will be stored in the your account until the account is terminated or removed, unless the data need to be stored longer due to legal requirements. For example, payment data for tax authority purposes.

Personal data you share with us via contact forms or email will be kept as long as the nature of the form or content of your email requires for the complete response and handling of it.

Job applications

When you apply for a job at Starred the personal data provided by you will be kept for as long as needed to fully complete the application process. Thereafter your personal data will only be stored longer  if you’ve explicitly given your consent.

Third party websites

This statement is not applicable to third party websites connected with this website via a link. We cannot guarantee that these third parties deal with your personal data in a careful and secure fashion. We advise you to read their privacy statements before using their websites.

Changes to this privacy statement

We have the right to make changes to this statement. It is advised to read this statement regularly to stay informed of changes.

Exercise your rights

In case of any questions regarding our privacy policy or questions regarding access to, and rectification, or erasure of your personal data you can contact us at all times.

You can also file a request with us for a data export of al the data that we keep from you with your permission, or indicate with a motivation you want us to limit the processing of your personal data. Furthermore it is possible to object to particular ways of processing, like profiling.

To prevent abuse we will ask you for adequate identification. In case of access to personal data related to a cookie, we ask you to send us the relevant cookie. You can find this in the settings of your browser. In case data are not correct, you can request rectification or erasure of the data.

If you have a question or a complaint on how we deal with your data, feel free to contact us. You also have the right to file a complaint with your national Data Protection Authority.

Contact details

Starred B.V.

Singel 542

1017 AZ  Amsterdam

The Netherlands

legal@strdlive.qreateit.nl

Starred security documentation


Introduction

This document is a comprehensive detailing of all of Starred’s security policy and practices. It covers:  infrastructure security, configuration management, vulnerability scanning, monitoring, data security, data sovereignty, support access, web application security, user authentication, encryption, network security, backups, and provides a list of Starred’s data sub-processors.

While this doc should cover all your security-related questions, we’d be more than happy to provide more detail. Just reach out to Customer Happiness through in-app chat.

 

Infrastructure Security

Data Centers

Configuration Management

Patching Policy

Infrastructure Resource Access

Vulnerability Scanning

Monitoring

Data Security

Privacy

Data Sovereignty

Leaving Starred

Support Access

Web Application Security

Change Management

User Authentication

Password Storage

Encryption

HTTPS/TLS

Encryption In Transit

Encryption At Rest

Network Security

Backups and Business Continuity

Backups

List of data sub-processors

Infrastructure Security

Data Centers

We use Amazon AWS, the leader in Cloud computing, and the longest running Cloud provider. As the longest running solution, they also have the most experience in the field when it comes to securing their locations.

Security at AWS facilities is described well in Amazon’s security whitepaper in the “Physical and Environmental Security” section. It includes 2x Two-Factor authentication, intrusion detection systems, and 24 hour surveillance by professional security staff.

On Amazon’s compliance page, you can find details on which certifications they hold, and laws they follow. They include:

  • ISO 9001, 27001, 27017, 27018
  • SOC 1, 2, 3
  • C5
  • G-Cloud
  • GDPR

Your data are stored in Ireland in the EU, and furthermore Amazon is EU-U.S. Privacy Shield listed.

 

Configuration Management

All changes to infrastructure are performed in the same way that changes to our software are performed, that is to say, we treat infrastructure as code. We do this using Ansible, Terraform, and Packer.

This means:

    • Infrastructure cannot change without going through version control. No ad-hoc changes can be made, which means there are no nasty surprises when infrastructure needs to be reprovisioned.
    • No unauthorised changes
    • Guaranteed uniformity and known state of all resources.


Since no manual work is necessary in order to bring up resources of a needed configuration, it is almost entirely (save for the databases) an automatic process, and our infrastructure will scale to meet the demands of our users.

Patching Policy

For non-database servers, security patches to used software are installed automatically, as they become available. No manual intervention is required. When patches are needed for database servers, an alert is triggered, and a schedule is planned for its application based on the severity of the bug.

Infrastructure Resource Access

Access to infrastructure resources (such as servers, for example) is managed by AWS IAM roles, and configuration management.

Each IAM role is clearly defined, and only gives its members access to the resources they need to do their work, and only at the level they need. For example, a frontend developer only needs read access to the staging environment’s CDN S3 bucket, and not full read/write access. Our servers’ access to resources is similarly structured, with clearly defined IAM roles.

Access to any of our machines is secured with the following measures:

    • Not possible directly via the internet. All machines have private addresses only, and are only accessible via a gateway
    • Access to machines is monitored
    • Access is only given to a small number of senior engineers
    • Password logins are disabled
    • Standard Linux user logins are disabled (root, ubuntu, etc.)

Vulnerability Scanning


Outpost24 is a Swedish security company specialising in automated and manual penetration testing. They continuously scan our application for vulnerabilities with their Secure Web Application Tactics vulnerability management solution, and try to find weaknesses in the way we operate. If anything is found we are informed immediately and prioritise a fix, based on the given threat level.

Monitoring

Our infrastructure and services are monitored in a variety of ways, including:

  • System and application metadata to a centralised logging service for analysis and alerting (Logz.io and NewRelic)
  • Internally written tools, tailored to our systems
  • AWS alerting of events such as instance scaling and spikes in traffic / changes in application performance

Data Security

Privacy

Here at Starred we handle personal data with the utmost care and security.. We process privacy-sensitive and personal data through our website www.strdlive.qreateit.nl and our feedback application. We do this on request of our clients, as well as for our own purposes.  

We comply with the obligations as set out in the General Data Protection Regulation (GDPR). That means among others:

  • we clearly state with what purpose we process personal data. We do that in this Privacy Statement;
  • we limit the collection of personal data to the personal data needed for legitimate purposes;
  • we will ask you for explicit consent to process your personal data when explicit consent is required. Given consent can be withdrawn at all times, but not retroactively;
  • we take the appropriate level of security measures to protect your personal data and demand the same from parties processing personal data on our request;
  • we respect your right to access, rectification and erasure of your personal data on your request.


We as Starred act as processor of the personal data that are processed via www.strdlive.qreateit.nl and as processor of the personal data that are collected on the request of our clients via the Starred feedback-application. In our Privacy Statement we set out which personal data we collect- and use with what purpose. Please take the time to read it carefully.

Data Sovereignty

We receive and stored data solely within the EU, and almost entirely in one location; Ireland (AWS: eu-west-1). For the purposes of redundancy and disaster recovery, we also stored encrypted backups in Germany (AWS: eu-central-1).

Leaving Starred


As a client – as soon as you terminate an agreement with Starred, in any way or for any reason whatsoever, Starred will keep available all your personal data stored for up to thirty (30) days after the termination. This gives you the opportunity to access to your customer and response data via your account and download it if needed. After this thirty (30) day period, all your personal data will be erased, and we at Starred will retain no access to it at all.

Support Access

In order to to help with any problems you’re having, our customer service representatives have access to your account. Our staff are prohibited from using this access except where absolutely necessary, or where you’ve requested assistance. We keep a log of every access to a customer’s account by our support representatives.

Web Application Security

Change Management

Changes to the product are introduced solely by the Starred development team (we don’t allow third-party access to the codebase). The team uses continuous integration and delivery:

The flow for any given change to the application is as follows:

  1. A request for the change is made in the form of a ticket, the ticket is evaluated from many angles, including whether it adds to the user experience and security.
  2. A branch is made from our master branch, linked to the ticket.
  3. An engineer will work on the branch, test it, put it through Quality Assurance, and finally submit it for code review.
  4. Two other engineers will review the branch, and may ask for changes as many times as necessary.
  5. Once the branch is approved, it is merged back into the master branch, and our CI pipeline packages it up for deployment (as a Docker image).
  6. A engineer then logs in to our deployment tool and deploys the new version of the service.


None of these steps are skippable, or optional, since they are part of programmed policies. It should also be noted that our build tool will refuse to build deployable packages unless the code is signed by a trusted engineer, and all its functional tests have been passed.
Failing services are self-healing, determined by a health check. Similarly, if somehow after all the tests, a non-working service is deployed to production, the service will roll itself back to the last working version.

User Authentication

Password Storage


We never store passwords as plain text. Instead, all passwords are salted and hashed via bcrypt, with a suitable cost parameter.

2FA

We offer Two-factor authentication (2FA), often referred to as two-step verification. It’s a security process in which the user provides two authentication factors to verify they are who they say they are.

Encryption

HTTPS/TLS

We never transmit data externally in plaintext. We always opt for the strongest encryption. We disable weak ciphers and weak protocols. As a result, we have an “A” score with Qualys.

Encryption In Transit

Starred supports full encryption in transit. No non-encrypted data leaves our datacenter. All our monitoring and backend systems either send local traffic over the VPC, or they use transport-level encryption when communicating with the rest of the internet.

Encryption At Rest

All data is encrypted at rest on our AWS EBS disks. Backups sent to our private S3 buckets are encrypted using 4,096 bit GPG keys.

Network Security

Our networks are all segregated into their own VPCs. Currently we have 3 networks; management, staging, and production. There are peering links between management and the other two, for the purposes of management services having access to those environments, but not between staging and production.

We utilise EC2 Security Groups to control access between subnets, networks, and the internet. By default, no access between machines is given, ports are only opened between them when necessary.

The only machine in any of our networks that has a public IP address is the VPN, everything else has no direct connection. Even our web servers, which are accessed via HTTPS only via a loadbalancer. Our internal IPs are only accessible via SSH via a gateway, and the gateway is only accessible via the VPN.
Our VPN is protected with multifactor authentication. The first (the “possession factor”) is a revocable certificate, attached to a username. The second is (the “knowledge factor”) is a (very) strong password for that certificate. And the third (the “inherence factor”) is an OTP token, regenerated every minute by passing a biometric scan.

Backups and Business Continuity

Backups


Backups of all systems are taken every 24 hours, encrypted, and sent off to two different S3 locations (eu-west-1, and eu-central-1)

List of data sub-processors

 

Third Party Service/ Vendor Purpose Entity Country Website
AWS Amazon Data hosting Ireland https://aws.amazon.com/
Mailchimp Email service provider USA https://mailchimp.com
Redis Infrastructure Database provider Ireland https://redis.io/
RabbitMQ Message Queueing Infrastructure Ireland https://www.rabbitmq.com/
New Relic Digital Performance Monitoring and Management USA https://www.newrelic.com
Logz.io AI-Powered ELK as a Service Ireland https://logz.io/

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