Medallia vs. Starred for customer satisfaction feedback

Looking for an alternative to Medallia?

Starred is much more respondent-friendly, and our solution puts you in the driver seat with customisability and enterprise-ready tooling. And all at a better price.

1. Take control of your feedback

With Starred you’re in the driver seat. Our intuitive and to-the-point reporting is built to take action: Follow up feedback immediately, and make strategic improvements based on impact/priority.

Segment, to your heart’s content.

Flexible filtering allows you to view, analyze and compare your results exactly how you need to.

Feedback is about follow-up. Make it a conversation.

Our Firefighting emails route negative feedback to the right person so you can fix issues immediately.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini

Manager HR Core Processes HRIS

3. Pricing

Starred generates high value insights, without costing the world.

An enterprise-ready feedback solution. At a much better price.

  • Starred’s Holding Structures are designed to get you feedback throughout your Customer Journey. Multiple brands and locations? No problem. We’ll build you the right account structure so you can gain insights across your organisation.

A feedback solution built to scale.

Starred brings your feedback to life.

Built to scale

Flexible API

Automate and Integrate feedback from- and back into all your systems

We help you leverage the full value of feedback data

Customer success

The extra mile: we’ll help align NPS to your business goals

Tailor-made setup, onboarding and training

Expertise in analysis and feedback strategy

Building accounts

Account structures to reflect your organisation

Send out and analyse feedback at any regional/brand/management level.

Unlimited # users. Feedback is for sharing.

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