Delighted vs. Starred for Net Promoter score
Looking for an alternative to Delighted?
Feedback should #StartWithTheHuman.
Only asking if someone would recommend you (NPS) won’t help you improve loyalty. You need to know the reasons why.
1. The why
Net Promoter Score is a tool for business growth, as long as you know how to improve it. You need to know the ‘why’ behind your NPS. Delighted isn’t built for that. Starred is.
Don’t settle for an NPS only tool.
Measuring NPS is great for benchmarking.
But what do you do next?
Starred delivers actionable insights to boost your NPS.
Improving your NPS means higher satisfaction and therefore higher loyalty. Higher loyalty means revenue increase and churn decrease.
Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.
“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”
Manager HR Core Processes HRIS
3. Opinion -> data
For you, feedback is a numbers game: turning opinion into data so you can improve what you do. Just don’t treat your customers like a number.
Starred feedback specifically targets individual experience
- – Automate and integrate customer data into your invitations and surveys
- – Ask the questions that matter about their experience
- – Map out Customer Experience (CX) and lifecycles.
A feedback solution built to scale.
Starred brings your feedback to life.
Built to scale
Automate and Integrate feedback from- and back into all your systems
We help you leverage the full value of feedback data
The extra mile: we’ll help align NPS to your business goals
Tailor-made setup, onboarding and training
Expertise in analysis and feedback strategy
Account structures to reflect your organisation
Send out and analyse feedback at any regional/brand/management level
Unlimited # users. Feedback is for sharing
You pick a time
30-day trial after